Hellow Folks Im back with a review for this 3 star rated hotel. Stayed here with a friend. Straight up, I will say, its not a hotel. Its a house...clearly looks like it was a HMO or something similar previously that has not been converted to a hotel. Stayed here 2 nights. Firstly, no one answered the door for a good 7-8 mins...yes, there was a chill in the air! Not nice to be left waiting outside. Nor did anyone answer the smart doorbell... or should I say Not so smart! When we did eventually enter, there was no apology to have kept us waiting. Corridor's smelt funny and musty and so did the room. The bathroom was the worst! I did mention this to reception (which is mostly unmanned by the way) and advised that I was going out to grab a bite to eat if the smell could be investigated or request a room change! I was advised that there were no spare rooms and the smell would be looked into Upon return, the person I had spoken to 1 and a half hours ago... was no longer there. And the person that had taken over...clearly didnt have a handover. After explaining again, the room was changed albeit very begrudgingly and alot of shaking of the head! The new room was far better and more spacious, even though it was a smaller size! Night one went well as the mattress is comfy. However the room clean up the next day.... was well below any hotel standard! Went out for breakfast, came back, Bed was done....sheets not changed. Left used coffee mugs in the sink... not washed! Used towels in the bathroom...not replaced! At least the coffee sachets were replenished. The shower is good I will give them that! Good pressure and temperature control. For those of you that would have read any of my previous reviews, you will know I like a shower with good water pressure!! 😁 Check out is simple...leave the key in the room or at the unmanned reception! (Make a slight effort and find them before you leave...hand the keys to them in person!) Anyway, over to the ratings: Room cleanliness: 3/5 It would have scored a 4 if they would have changed the sheets, provided new towels and at least washed the mugs Location 5/5 10 min walk to Wembley Stadium and the Wembley Outlet Shopping Centre Value for Money: 2/5 Service 1/5 Total letdown and poor attitude. Breakfast - Not an option Overall Rating: 2/5 Dont waste your money, spend a bit more and go to a proper hotel!
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We contacted the hotel late on a Monday night, as we were very unhappy with some other accommodation. Very polite and amenable, we managed to get in straight away. Our room was excellent, decent size, bathroom okay. All our amenities were good and hotel was close to Wembley Park Tube station (about a five minute walk). If I’m ever in London again, I would contact these to stay again. Highly recommended
- ゲスト
