*BACKGROUND My wife and I live in Incheon and wanted to stay at this hotel for a 3-night staycation. (Note for Bonvoy members: We booked the first night via a FNA+points, and then the next two nights with just points.) Cash rates during our stay were 1.2m KRW per night. *CHECKING IN We rented a car at the airport and drove in. Plan on allocating around 75 minutes for that drive. The resort is quite far from any shops or sightseeing sights, and you should plan to have access to a car while you are staying here. Taxis are often hard to come by, and it's a real hassle to order one, even via apps. There is no shuttle bus offered. When we got to the resort, we parked our car in the covered parking and went up to the 8th floor lobby. The semi-open-air lobby is really a nice place. We arrived under cloudy skies but can imagine it could be spectacular under sunny skies. There are 6 large couches around the inner perimeter of that lobby, for people to check-in. When we entered the lobby, the staff intercepted us and told us to sit at the couch and they'd take care of us. A first staff member dropped by with some small ice cream cups. (My wife asked whether a coffee was available and they said no.) Then another staff member came over with the check-in form. No complications, but my ”Payment type” was typed in as ”KEB Hana Bank Card”, which I don't have. The card I added during booking was a totally different credit card. When I asked the staff about the error, they told me to ignore it. That was a bit strange. There are three quirks that you might notice as you make your way from check-in to your room. First, after you go up to check-in on the 8th floor, you go back down to the 3rd floor, in order to walk outside under cover to another building where most of the rooms are. And then, unless your room is on that 3rd floor, you'll take another elevator to get to your room. So, three elevator rides just to get to your room, upon your first arrival. Second, the hallways don't seem to be temperature regulated; at least in the summer, the hallways are not air conditioned. Possibly they are not heated fully during the winter either. I presume it's part of their pledge towards sustainability. Second, the buttons for ”up/down” when you call for an elevator also include a touchless sensor, presumably for anti-bacterial health reasons. But then when you enter the elevator, there are no such sensors, and you have to touch buttons to go to a floor. So, it does defeat the purpose of touchless buttons in the first place. The resort is really weirdly designed. I mean, the materials are all very solid. Lots of marble, stone, and wood. But the layout is quite ridiculous. The architect apparently wanted to design a place that fostered exploration and instead created a place for confusion. (For one, I'd wish to see some benches or seating next to the courtyard garden as you walk out of Dancing Durimi to The Lounge.) By Day #3, my wife and I did fee
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This was my second visit and I might try next year as well if I come to Jeju island again. Food is great for the price. Lovrd the breakfast. As a platinum member, my family was expecting to be upgraded greatly because one of the opening members of this hotel dearly dearly asked to visit here again. She was a model of the advertisement on TV screen of the front desk. My husband and I were a bit doubting with our first stays. My coffee had some bvlgari soap taste and smell from nespresso machine I used. Their bathroom amenities are Bvlgari. I was very unpleasant if they washed the cups roughly by using in room handwash or so. And we had brand new hotel’s Smell issues in the room. I had a terrible headache and allergies with sneezing. When I requested to have some sprays to get rid of the smell , they got me some sprays and air purifier. It didn’t solve much but we enjoyed the sightseeing and nice food selections in the hotel. The room manager sent us nice dessets From the lounge or breakfast buffet desserts to apologize about coffee taste incident. At least, we were grateful to see some gestures of apologies. and we weren’t upgraded our room last time for 5 days in spite of off season. They said the rooms were full but I had been read Of reviews that those who just arrived at the hotel while we were staying. They seemed to have been upgraded. Their tiers weren’t higher than my status all the time. Those lies the front desk workers told us made us upset a bit. I wouldn’t honestly stay here by paying the full prices that they marked. I think Jeju has a lot more of better options with hotel services and its locations to offer. This hotel Was over priced back then and still now. It is even not worth of points of 55,000 Points a night if you don’t get any breakfast for free. There are more options with better professonal options like Sh@@l hotel and many others. I would only stay here when the restaurants wuality and prices arr nice as now and we get all the tier benifits. This time, they just ignored promised not to disapoint my family if we visiy again around June. They dearly promised to upgrade to one of the Suites if we camr back. We thought it couldn’t be trusted but we wanted to trust the words. It was simply ignored many times again and I was also reading the live reviews on Korean traveler’s Blogs and web groups bragging about their Suites that they got upgraded for free during the same periods of stay as us. Theirs was shorter. We wanted and asked even for a day if we could. And they said, everyone was staying as long as us and it is fully occupied. I didn’t understand why the hotel had to lie to us about it. Anyways, we didn’t pay for the Suites - the upgraded luck wasn’t there and can’t be complaint of it. But we were disappointed with the way of their treatment with lies or not so much accommodation.
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