I called in advance while I was pregnant to ask if they could do a prenatal massage before 12 weeks. I was told yes and was allowed to book. When I arrived, they said they couldn’t perform the massage but still charged me the cancellation fee. I’ve also previously booked a specific type of massage and I arrived and they said they didn’t have anyone working who could do it. Offered a regular massage, which is already had that day, and said “well we can’t do anything for 80 minutes” even though I was booked for 80 minutes. Unprofessional and honestly quite rude for the price. I get it, I’ve worked in service. But get a different job if you aren’t equipped to address customers. Just a disappointment for the extraordinary price.
- ゲスト
I needed to use the microwave to warm up some food, but my room didn’t have any microwave, so i went downstairs to ask if someone could warm up my food and greg took my food into the kitchen, put my food in a plate and warmed up.He was super nice and helping.
- ゲスト
