Advertised as ”Standard Room with one King or two single beds” for $200 a night sounded good. Turn up and discover it should be advertised as ”Sub-Standard Room with two single beds shoved together impersonating a King bed”. So I rang down to reception and asked them to swap me to a room with a King bed which they initially said they could do, but alas after going back down to reception and getting a new room card, SURPRISE another room with two single beds shoved together impersonating a King bed. SO I rang down again and was told to wait in my room until they could sort it out, which I didn't seem to want to do so I went back to reception and demanded a large bed (not two single beds shoved together) and was told, HEY ALL OUR KING ROOMS HAVE TWO SINGLE BEDS PUSHED TOGETHER,,,,, so they UPGRADED ME ! (NO KIDDING) to a Queen Room, which DID have a QUEEN BED WOW. Took two hours to sort all this out after a 14 hour day down the mines. Lesson in this DONT EXPECT A KING BED if you book a KING ROOM - shonks. How can you in good conscious advertise King Rooms without King mattresses - 1 star you guys hang your heads in shame
- ゲスト
Excellent accommodation. The upgraded rooms since becoming a Mercure are even better than they were. The reception staff are always very friendly and helpful. The parking is free. The BankstownSports club is right there so many restaurants to choose from. The views are good. We highly recommend.
- ゲスト