As a Hilton Honors member, my stay at the hotel met the usual satisfactory quality. Peter at the front desk was excellent in accommodating our needs, and overall, we had a good time. However, I want to caution future guests to adjust their expectations:
• The location, while quiet, is farther from the center and lakeside, requiring a car and likely keeping you at the hotel in the evening.
• Our room, possibly the least expensive, was extremely small with limited space for sitting or even opening our suitcases.
• Staff training or updated information is necessary; the website mentioned a happy hour, but there was none on Friday. Conflicting details about breakfast and check-out times were provided.
• While amenities were nice, the steam room and sauna floor were dangerously slippery, leading to a hard fall and injury. Additionally, the pool water was not clean, with numerous hairs inside.
• Some equipment, like the coffee machine, was not working.
- ゲスト
We were there on Christmas Day. Check in took forever, we were told that we can only check in at 4pm. We paid for the full day access carpark at 25 NZD but the carpark was always full. Had to park at electric charging lots or even handicap lot and come on down to move the car where there’s available lot. Apart from that, we love the heated pool and enjoyed our stay there
- KCCY