After a rough experience before arriving at the hotel—my car’s back window was smashed, and a piece of my luggage was stolen—I checked in feeling quite shaken. From the moment I arrived, the hotel staff showed genuine kindness and support. Special thanks to Philippios and Armando from valet parking, who went above and beyond by spending two hours helping me clean up the broken glass and patching my back window, ensuring I could drive home safely the next day. Their incredible hospitality has made me a loyal Hyatt customer for life.
Mirrored walls at entrance, cheap furniture, indifferent staff...The hotel website says it's in a vibrant area with good restaurants nearby (at Hive)- nope- a man on the street stopped us in the early evening (7:00) because he was concered about our safety walking in this neighbourhood even five minutes to a nearby restaurant. Street crime is an issue. Restaurants are very cheap in the area principally take out and budget. The rooms are clean and updated but the principal areas are shoddy and no care seems to be paid to them. For example, there was no toilet paper or paper to dry your hands in the main floor washroom off the restaurant (this is the only washroom on main floor, it is unisex, ok with us, but this seemed odd for a large hotel). The main floor restaurant is uncomfortably open and the rooftop bar has only snacks so there was nowhere on site to have a comfortable meal. $52.00 valet parking....but parking nearby is probably iffy in this kind of neighbourhood.