Firstly I would like to say that the staff were all wonderful. Friendly, helpful and efficient. Sadly, not much else was. We were greeted and shown facilities then changed into swimwear ready for our spa day treat. It started with a facial, which was fantastic and the highlight of the day. In the thermal unit, all beds were taken so we decided to have a sauna and steam room. No where to hang robes/ towels, so we had to put them on the wet floor in a corner. More hooks needed in all areas as very difficult to find. We then decided to try the pool area. On arrival the jacuzzi was working for about 3 mins but full, so we found a bed , then headed for the pool. Sadly it was too cold to swim and not what we expected of a spa. Surrounding areas dirty and slippery. The sauna was working but full most of the time, we did manage to get in for a short time which was quite relaxing but we were aware others were waiting to go in. The other two rooms were not working ( steam room and ? …not sure what the other room should have been). When we were able to get in the jacuzzi it was warm but no longer working. Also lots of tiles from the sides, base and seats were loose or dotted around the perimeter. Back upstairs we tried the thermal unit yet again, but full! Deciding now would be a good time to relax with a brew, we were shocked at the price of coffee. Afternoon tea was served in the hotel, across the car park in the hotel. Reasonably good if you like finger sandwiches made with thick bread. The sweets were ok but nothing too special. Tea served in thick white cups ( not china) and not offered more than one small pot e each. Sadly we will not be returning. We should have guessed as the price was much less than other spa deals. In future we will pay the extra and enjoy a spa with full facilities that are all in working order and clean.