Overall clean, comfortable and well located hotel. Most of the staff was nice and helpful. Free coffee and tea in the morning. A bunch of people didn’t try to actually help when I asked questions about the city like how to take the bus. Clean but small gym. Overall would go back!
Shower hard to operate. No regular coffee in room, $200 deposit paid for incidentals at check in… today I have a bill charge taken out of $119.25, instead of the credit of $200 back . I had already paid the reservation in full to Trip.com before check in. Front desk staff was very rude during entire stay. Most problematic even still was that I did NOT have wifi connection during the entire stay! Had to use my cellular data in the room all during the night … front desk never resolved nor seemed concerned about not having wifi access , nor did they offer a solution or compensation. We sat out front of the hotel for over 3 hours trying to come up with the $200 credit card to “authorize” for incidentals. Not the best experience for my birthday or ever! Calling hotel now about the non return of my $200 and double paying for the room that we only in from 10:30 pm- 12:15 next day!
I was so disappointed in my stay. First let me say I received a call when I checked in to see how things were and I said fine. Well later when I was ready to shower, I realized there was no body wash in the compartment. I called downstairs and some was brought up. Then as I was cleaning up the living area, I realized the trash had not been taken out from the previous guest. This really made me feel as if my room had not been cleaned properly. I had no coffee cups or coffee in my room just a coffee lid. I just did not have a pleasant stay at all. The room was spacious and the renovations were nice but apprehensive about staying again.
This property did a nice job at doing everything it set out to do, but not trying to be more and instead focus on getting the important stuff right. As a whole, I left very satisfied, and please look below for a more detailed outline. Location: 5 Stars It’s super close to a mall, tons of restaurants, a grocery store, gas stations, and is easily accessible from I26. Curb Appeal: 5 Stars The outside is in fantastic shape and looks nice no matter how close or far you are. The landscaping is also well done, and parking is plentiful and well lit. Common Areas: 5 Stars While I didn’t make use of the pool, I can vouch for the business and fitness center being perfectly adequate, and all of the sitting areas, hallways, plus elevators were well appointed, and were kept clean throughout my stay. Customer Service: 6 Stars I couldn’t help but give a bit of a bonus here, this is seriously one of the best managed hotel, and probably the friendliest people I’ve encountered in the industry. Jessica specifically was fantastic, she’s definitely in the right industry. The Room Itself: 4.5 Stars I had room 407 which was a 1 Queen Studio Suite and was nearly perfect. The entry way was well lit, and had a spacious closet with tons of clever storage solutions (a theme that continues throughout the room) and all the amenities a good hotel would have. There was also a galley kitchen across from it that did everything you’d expect with nice and clean dishware. Past this was a rather nice desk area that was well lit and had plenty of outlets and a ton of built in storage. Beyond this is the sofa which was pretty comfy and featured some tables. The view was nothing special but the drapes where in good shape and the HVAC worked well. The bed was also nice and had plenty of storage and plugs around it. Last but not least is the spacious and spotless restroom with tons of storage and a functional sink and toilet. The only complaint about my stay would be the fact that the shower had a few rough patches in the caulk and the curtain was every so slightly too long and proved a nuisance when trying to shower. Neither of these are big deals though. Value: 5 Stars Considering this was the cheapest mid scale hotel in the neighborhood, and included an above average free breakfast, I consider it an excellent value. Summary: If you’re coming to the Columbiana area, I think I found your hotel!
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18,427円
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Holiday Inn Express & Suites Columbia Downtown – the Vista
The staff has been wonderful for my staff so far cleaning crew is on point and the staff during the breakfast. Ms Erica is a wonderful hostess, always checking up on everyone to make sure they are having a wonderful stay. It was very appreciated.
My friends and I booked our stay through ******* and when we showed up it turned out ******* never confirmed our reservation with the hotel so there were no rooms available. Lucky the staff here came to our rescue and was able to get a room that someone had just checked out of ready for us in a couple hours. Julie the front desk manager and her staff had excellent customer service and were very accommodating.
ゲゲストI will start with the good. The shower was excellent and the bed was comfy.
Room 128 had no kleenex, clock, hangers or hairdryer. If MainStay is supposed to be like home, this place wasn't! Apparently they are trying to save the earth because the lighting is so dim you will not be reading in the room or applying makeup. Bathroom has a vessel sink which is a pain. There was a bar of soap and nowhere to put it. No plastic cups for brushing your teeth, but instead they have glass tumblers. Dangerous if one of those hits the tile bathroom floor! The web-site advertises free breakfast but there is no such thing. Then take it off of your web-site!