My friends and I booked our stay through ******* and when we showed up it turned out ******* never confirmed our reservation with the hotel so there were no rooms available. Lucky the staff here came to our rescue and was able to get a room that someone had just checked out of ready for us in a couple hours. Julie the front desk manager and her staff had excellent customer service and were very accommodating.
Nice hotel and in a great location. Very convenient to local restaurants and attractions. The staff was very accommodating and treated me like family. The cleanliness was top tier. definitely will be returning when I come back in town. I would highly recommend staying at this location when you are in town.
Overall a great stay. Nice bar with very limited menu (but good food) and great drinks. Very clean andstaff was great. Would definately recommend. Great location in town and close to a variety of resturaunts. Within walking distance of the capital
We checked out as soon as we arrived! First of all, they were resurfacing the parking lot and there was wet tar everywhere (not to mention the smell). One of our traveling companions has COPD which was exacerbated by the strong fumes! Tar is considered toxic and carcinogenic-as it contains cancer causing particles. We were Not told when we made this reservation that our stay would coincide with the resurfacing of the parking lot (very bad timing for a busy Saturday afternoon)! Aside from this, who wants to get tar all over their new luggage while rolling it up a hill (we weren't allowed to park near the hotel-had to use the lower parking lot). Even if we had decided to overlook the tar problem, we would have had to go elsewhere because the room that I had booked (and I called the number on the website to confirm) ”does not exist” on the ground floor (which we needed due to having small dogs with us)! When I questioned why a room that ”does not exist” was confirmed when I called, the gentleman at the front desk, replied, ”Oh, you can't believe everything that they tell you on the phone. When you call us, your call may be forwarded to the Reservations Dept. and they have no idea how we are set up here.” After multiple phone calls to other hotels and a few wasted hours of our time, we checked into a hotel a couple of miles away that met all of our needs. Of note, what we were told on the phone was consistent with what we experienced upon our arrival.
The staff has been wonderful for my staff so far cleaning crew is on point and the staff during the breakfast. Ms Erica is a wonderful hostess, always checking up on everyone to make sure they are having a wonderful stay. It was very appreciated.
The best sleep ever !!!! The room was neat and clean. The beds were super comfortable and the shower was nice and hot. Was excited to take a dip in the pool. The breakfast was hot and delicious it really took my mind off of the effects of the aftermath of the hurricane. This stay was what i needed without power at home. The staff was friendly and professional and I really enjoyed my stay 10/10 for sure.
ゲゲストI will start with the good. The shower was excellent and the bed was comfy.
Room 128 had no kleenex, clock, hangers or hairdryer. If MainStay is supposed to be like home, this place wasn't! Apparently they are trying to save the earth because the lighting is so dim you will not be reading in the room or applying makeup. Bathroom has a vessel sink which is a pain. There was a bar of soap and nowhere to put it. No plastic cups for brushing your teeth, but instead they have glass tumblers. Dangerous if one of those hits the tile bathroom floor! The web-site advertises free breakfast but there is no such thing. Then take it off of your web-site!
AAshley BNastiest hotel I have ever not stayed at. Checked in, left for dinner, booked a different hotel and checked out of this one. Had to pay for one night, but worth it not to stay here. Stains on the carpet, broken lamp, loud air conditioner although I doubt it improved the air quality, dirty sheets, no toiletries, no tissues, two bath towels but no hand towels or wash clothes, trash on floor, and anyone want a random football or hair in the bathroom that doesn’t belong to you? So bad I paid for one night not to stay. Had to give this place a one, but would have picked zero if that was an option.