My friends and I booked our stay through ******* and when we showed up it turned out ******* never confirmed our reservation with the hotel so there were no rooms available. Lucky the staff here came to our rescue and was able to get a room that someone had just checked out of ready for us in a couple hours. Julie the front desk manager and her staff had excellent customer service and were very accommodating.
Nice hotel and in a great location. Very convenient to local restaurants and attractions. The staff was very accommodating and treated me like family. The cleanliness was top tier. definitely will be returning when I come back in town. I would highly recommend staying at this location when you are in town.
Overall a great stay. Nice bar with very limited menu (but good food) and great drinks. Very clean andstaff was great. Would definately recommend. Great location in town and close to a variety of resturaunts. Within walking distance of the capital
Thank you to each of the incredible staff who made our vacation comfortable and inviting. We received a very warm Hilton welcome the moment we walked through the door by the young lady who checked us in. She was also at the front desk throughout the weekend to answer questions and guide us with local places to go and fun things to do, which was extremely helpful. Our room was everything we expected and more! It was clean, roomy and homey. The bed and pillows were comfortable and the room itself was bright and cheery. It was very quiet and we were able to have a great nights sleep. The room had a little kitchen in it, as well, which was perfect for us! There was plenty of parking around the back of the hotel and the parking lot was well lit and we felt safe. The hotel is located in a perfect place. It’s within walking distance to a coffee shop across the street and Soda City Market, which is several blocks away. Next time you’re in Columbia, and looking for a nice place to stay, we would recommend that you stay here! We sincerely appreciate having had the opportunity to have stayed here and hope to be back again sometime in the future. Thanks again to all of you at Hilton Garden Inn! Keep being awesome!
The staff has been wonderful for my staff so far cleaning crew is on point and the staff during the breakfast. Ms Erica is a wonderful hostess, always checking up on everyone to make sure they are having a wonderful stay. It was very appreciated.
AAshley NapierShower hard to operate. No regular coffee in room, $200 deposit paid for incidentals at check in… today I have a bill charge taken out of $119.25, instead of the credit of $200 back . I had already paid the reservation in full to Trip.com before check in. Front desk staff was very rude during entire stay. Most problematic even still was that I did NOT have wifi connection during the entire stay! Had to use my cellular data in the room all during the night … front desk never resolved nor seemed concerned about not having wifi access , nor did they offer a solution or compensation. We sat out front of the hotel for over 3 hours trying to come up with the $200 credit card to “authorize” for incidentals. Not the best experience for my birthday or ever! Calling hotel now about the non return of my $200 and double paying for the room that we only in from 10:30 pm- 12:15 next day!
ゲゲストI will start with the good. The shower was excellent and the bed was comfy.
Room 128 had no kleenex, clock, hangers or hairdryer. If MainStay is supposed to be like home, this place wasn't! Apparently they are trying to save the earth because the lighting is so dim you will not be reading in the room or applying makeup. Bathroom has a vessel sink which is a pain. There was a bar of soap and nowhere to put it. No plastic cups for brushing your teeth, but instead they have glass tumblers. Dangerous if one of those hits the tile bathroom floor! The web-site advertises free breakfast but there is no such thing. Then take it off of your web-site!