「Hotel Anel in Sofia boasts spacious rooms and a central location, but the service leaves much to be desired. Staff often come across as indifferent, with reports of unresponsiveness and rude behavior. Issues like delayed room readiness, poor cleaning standards, and inconsistent amenities detract from the 5-star experience. Improvements in customer care are needed」
「This was a great find for travellers. There is a shared bathroom, toilets, kitchen and lounge area. Everything was very clean. We stayed in the deluxe double room that had fantastic views of the city from the balcony. Towels and bedding were included. The property is on the 7th floor opposite the park and is a short distance from the metro station.」
「Hotel was with good location, the room was quite basic. Good pool & sauna area. Service attitude not the best and the breakfast room was quite messy and not cleaned also small. I can recommend this for a few nights stay in Sofia.」