It's my 4th stay at Radisson Anchorage and probably my last. I've preferred this hotel when I visit Nigeria because of its convenient location in VI and proximity to the water--I always book the lagoon-facing room and love the views. Unfortunately, after a great first stay in 2022, each subsequent stay has been worse than the last. On this stay, so many things went wrong that I simply could not believe can happen in a supposed 5-star establishment. The worst was that on one night, the batteries of my safe died and I was told there was nothing they could do to open it until the next morning, even after I pleaded with them to make a plan because my work laptop was locked inside and I had a major deadline which required me to upload a submission by midnight. They said there was nothing to be done as the IT staff had gone home for the night. I missed the deadline and it caused me no end of trouble at work, we lost out on a huge opportunity and I let down my whole team, 2 weeks later I'm still dealing with the fall-out from this incident and the reputational damage it has caused me as someone who otherwise is ALWAYS on top of my work. And all that Radisson could do was tell me ”sorry”. The second worst thing happened when I was checking out: I always use the Sixt transport service (fantastic, highly recommend!) -- but when I received my bill I saw several Sixt charges posted for the day of check-out which was odd as the only charge that day was supposed to be the airport transfer. When I asked about it, they told me these were charges from earlier in the week that they had forgotten to post. I thought this was suspicious as I could see Sixt charges posted throughout the week, so I asked for the signed receipts for each trip and went through them one by one. Sure enough, they had double-charged some trips, with the total inflated charges amounting to $65. After the Sixt lady checked again and confirmed that these were erroneous charges, I asked them to remove the amount so I could settle the bill quickly and go, as I was already late for the airport. One of the men at reception said that he needed to go through all the receipts and check again, I explained that I was in a hurry and the Sixt lady already confirmed the double charges, but he arrogantly responded that she doesn't work with him. After checking the receipts, he still dragged his feet fixing my bill until I became agitated, only then did another helpful gentleman finally sort out my bill--although he also had to check all the receipts yet again. It took about 40 minutes in total to check out, resulting in a very stressful high-speed drive to the airport. Oh and my Radisson Rewards points were never awarded, and the booking I made has vanished from my record in the RR app...what is happening with this place? I won't go through the other bad experiences I had, but suffice to say, I'm done with this hotel. The security & concierge staff remain as lovely as ever, the Sixt service is impecc
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