Buyer beware! It's great that you can pay at the property and all, but the one thing Kimpton Palomar does not tell you in the fine print is that when you give them your CC for ”Authorization” you are actually giving the property the right to charge you when they want, how they want, the amount they want without your knowledge. Upon checking-in, the incompetent receptionist by the name of Daniela failed to inform me that 60% of the security deposit has already been charged to the CC on file and that the balance of the security deposit would be charged immediately after checking in. Afterward, I was charged the full amount of the 3 night stay and asked for the security deposit ($150 per night, totaling $450!) Since I travel often, I always put any security deposits in a separate CC as I know these amounts can take sometimes take weeks to be released back to the card. At this point, the incompetent Daniela should have realized that the security deposit had already been charged, but she insisted on a form of payment. I did as I was instructed and went on my way to the room. A pro-tip: Alway video the room the way you find it so that when the mystery charges appear on your bill, you have proof that you did not do/use/consumed what they claim you did. After arriving in the room, I decided to check my account to make sure the correct payment was charged. To my surprise, I have been charged the security deposit (split into two uneven payments) and the full cost of the room for my entire stay, along with the full security deposit of $450 to my other CC. I went to the lobby where Daniela quickly handed me over the manager on duty, Vinny. Since I am bilingual, I spoke to Vinny in English. He did not realize I understood Spanish, and began asking Daniella what she did wrong and why she did the transaction the way she did. I finally entered the conversation in Spanish and Daniella removed herself and began ”helping” another guest. Vinny took the time to explain the error that Daniela made but never apologized. Daniela in-turn, gives me a side-ways ”I'm Sorry” and goes on her way. After a 10 minute discussion about policies, authorizations, payment, security deposits, etc, Vinny gave me a full refund of the Room Charges and additional security deposit so we can start all over and only pay the room charge. Unfortunately, the ”refund of the Authorization” did not reverse immediately...it took 8 business day for that to occur. I decided to let the refund post onto my account and give it a day. The following day, I see that I am now being charged by the night (since they have my CC on file and can do what they want with it) but the refund is nowhere in sight. I once again speak with Vinny and he tells me that he fixed the mistakes of others and that it is up to the financial institution now and I should contact them directly. I told him I had already spoken with my financial institution and they told me it is up to the merchant to release the refund. I re
良い
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