Let's start with the positive: - delicious food - new, clean hotel - great entertainers, including parties (we went on a ship and to a club with the animation team), special thanks to Habibi, Kristina, and Umut - good rooms Now, let me tell you about the negative side of the hotel: The hotel's administration shows complete negligence towards its customers. This is the first time I have experienced something like this. The story began when my partner and I decided to skip breakfast and rest after a tour. It was around 10 o'clock. I went to the bathroom and heard someone swiping a card on the door's card reader. I thought it was the cleaner, so I put up the ”do not disturb” sign and went back to sleep. About an hour passed. We had the door locked with a latch, and suddenly the door flew open along with the door frame. A lady barged in and shouted, ”WHERE ARE MY THINGS, WHAT ARE YOU DOING HERE?!” Dealing with that woman was a whole separate story, but to summarize: it turned out she was moving from one room to another and forgot that she was not in room 612 (our room). She told the receptionist room 612, and THEY JUST GAVE HER A CARD! We tried to explain to the administrator that it is not normal to hand out room keys based solely on someone's word. I said to the administrator, ”So, if anyone comes up to you and tells you my room number, you would give them a card?” To which this unpleasant individual clearly and firmly replied, ”Yes.” After that, we asked for this manager to be called because it was not just unpleasant that this woman broke the door, but also that the administration not only failed to apologize but also acted rudely. In response, the administrator at the reception said, ”I am the one in charge here. If you don't like it, there's the door, you can leave.” Overall, if it weren't for the negligence and rudeness of the administrator (who, of course, doesn't wear a badge and apparently prefers anonymity in their statements), this would have turned into a funny vacation story. But it was precisely the way they responded to us and ”helped” that ruined the whole impression of ”customer care.” If you plan to stay at this hotel, everything will be fine until an unforeseen incident occurs, which the administration simply couldn't care less about. In Russian: Стоит начать с положительного: - вкусная еда - новый, чистый отель - отличные аниматоры, тусовки тоже(ездили с анимацией на корабль и в клуб) отдельное спасибо Хабиби, Кристине и Умуту - хорошие номера Расскажу про негативную сторону отеля: Абсолютна халатность администрации отеля к клиентам. Такое у меня впервые. История началась с того, что мы с молодым человеком решили пропустить завтрак и выспаться после экскурсии. Часов 10 было. Встала в туалет, слышу как кто-то елозит картой по кардридеру двери, думала уборщица, поставила «не беспокоить» и уснула дальше. Прошел где-то час. Мы были закрыты на щеколду, и тут дверь вылетает вместе с рамкой двери. Влетает женщина и кричит «ГДЕ М
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