Positive: Great location and nice hotel Negative: I was not expecting to write anything negative about this hotel based on all the reviews I read but unfortunately, I am having to. I had to check in late because of late hotel transfer from the airport. My booking was half board and since the dinner time was already up, I was not expecting to have dinner at the hotel anyway. However, to my surprise the hotel had already fixed me sandwich and provided me with a free lunch voucher for the next day as per their policy. I was really impressed by this. On the next day I used my lunch voucher and then when I went to have my dinner, I was challenged by one of their staff name ”APARNA” that I swapped my dinner with a lunch voucher and the voucher was not for a free lunch which means I cannot have dinner. I tried to explain her and showed her that it was in fact in the hotel policy that late checked in guest (half-board) will receive a free lunch voucher. But she was so adamant and did not even want to listen to me. I politely asked her to speak to her manager and she just came back saying there was no manager available. She then took my name down as if I am some sort of criminal! She then gathered some of her fellow colleagues shouting at me and create a very embarrassing situation in front of hundreds of guests as if I was trying to have a free meal. She then told me to have my dinner (in a very unprofessional way) and asked her fellow colleagues to not to talk to me. I quote “no one will talk to you; you have your dinner”. Then one of her colleagues (looks like Turkish/Pakistani-very dark and heavily gelled hair) literally threatened me saying that, he will call security on me and get me out of the hotel without even feeling the need to investigate the situation. This whole situation severely turned me off to continue with my dinner. I then left the dinner and went to the reception. The lady at the reception also didn’t seem to be very bothered to investigate this issue. However, another staff member, he anticipated that I might have been given the wrong voucher and he said he would investigate this matter. I left that matter and went out to find a restaurant to have dinner (during winter everything is closed, and it was a nightmare to find a restaurant outside). On the following day I spoke the very person (ANGELLINA) who issued me the lunch voucher and she said I was issued the wrong voucher and she apologised for it. However, since Aparna is an experienced staff therefore, she could have handled this matter in more professional manner instead of shutting me down, making me feel uncomfortable and kept insisting that I was not allowed to have my dinner. She didn’t simply stop there. I spent rest of the week having my dinner without being asked for any drinks order. I then realised it was because of that threat Aparna made at the beginning and I am sure she asked her fellow colleagues to not to come to me and take any drinks order from me. On
とても良い
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