We stayed one night in this hotel on the way to the Ferry to Ireland. There is secure underground parking (at extra cost) which we found useful. However, we were disappointed when, having arrived at 3.45 pm in Bilbao after an 8 hour drive in 30 degrees+ we were told that there was no facility for any drinks or refreshments in the Hotel and that such facilities would not be available until 7.30pm. We were further disappointed to find that when we came for breakfast the following morning, there was no coffee, bread or other basic food. We had to ask a member of staff to obtain some basic provisions for breakfast which seemed to confuse him. We noticed that at least four other guests who came after us also had little to eat. We gained the impression (right or wrong) that the hotel is not geared to accommodating foreign guests as after an initial early breakfast rush there seemed little interest in guests coming later. We particularly noted the lack of staff on the ground and everything seemed to be the responsibility of one staff member.
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