昆明の人気4つ星ホテル

とても快適に過ごせました。ホテルに戻るたびにスタッフの方が笑顔で迎えてくれて、朝食は種類が豊富というわけではありませんが、心を込めて作られた料理で、娘は毎日搾りたてのスイカジュースを飲めてとても喜んでいました。ただ、ホテルに荷物ラックがなく、自分の荷物がとても多くて重かったので、スタッフの方が苦労しているのを見て申し訳なく思いました。もし荷物ラックがあればもっと良かったと思います。フロントの方はいつも快く対応してくれて、総じて今回の旅行でとても満足できたホテルです☺️

國慶期間入住，酒店硬件軟件都很不錯，整體環境舒心，全體工作人員熱情有禮、服務周到。特別要重點表揚一位工作人員：高個子、體態壯實偏圓潤的男士（應該是客户經理？），酒店有這樣的員工是非常棒的，有主人翁意識！當晚我不慎醉酒在房間嘔吐，他毫無嫌棄、不厭其煩前來協助清理；次日早餐已結束，我帶着孩子想找點食物，跟他説明情況後，他立刻主動去餐廳溝通確認，還親自帶我前往，順利吃上早餐。在突發狀況下依舊耐心貼心，超出預期的服務，非常暖心，值得點贊！

今回の滞在は本当に最高でした！ホテルは便利な場所にあり、無料の空港送迎サービスも提供しています。周辺には飲食店やお店もたくさんあって便利でした。部屋は清潔で整頓されており、寝具は柔らかく快適で、スマートトイレも完備されていました。フロントスタッフの対応も親切でテキパキしていました。朝食の種類も豊富で、味もとても美味しかったです。次回この街を訪れる際も、間違いなくこのホテルを選びます！

Some aspects of my stay were excellent but a few things were terrible.  I will mention the good things first.  The room was large, beautiful and gave a beautiful view of the sunset.  The bathroom was superb indeed and the bathroom amenities were superior as was the shower, toilet and everything associated with the bathroom.   The problems were as follow:  There was no dining facilities in the hotel  to eat dinner and I was very hungry after traveling 12 hours by train from Shanghai.  I had to walk very far to get to the area that has restaurants  and  food kiosks.  When I returned to the hotel with some food that needed refrigeration, I discovered the refrigerator  in my room was not working.  I called for service and the worker who came to check said  the refrigerator was broken and could not be replaced.  this was a big problem since I needed to refrigerate the only food I had purchased.  Finally, another staff came to my room and discovered the refrigerator was in fact , not broken.  It was not plugged in properly so that problem was finally resolved after a very long time.  The worst thing  was the bed.  It was so hard, it was painful to lay down on it and impossible to sleep on it.  I called the desk for help and they told me that they did not have a softer mattress to give me.  The mattress was as hard as concrete and I was desperate to sleep.  A staff member came up with a suitable solution.  She brought several duvets and covered the hard mattress with them--placing them one on top of another until I was finally able to lay down on the bed without experiencing pain.  It was very late in the middle of the night before I was finally able to lay down on the bed and go to sleep.   In summary, the room itself was excellent and the bathroom was superior.  Unfortunately, the mattress was entirely unacceptable and impossible to sleep upon.  It was also very disappointing that the worker did not know how to. get the refrigerator to work properly but his superior knew immediately what the problem was.  Much time was wasted until she resolved the problem.  The worker should have been more knowledgeable  and competent. 

ベビームーンホテルでの経験は大変良かったです。金马碧鸡坊に位置し、南屏步行街の中心部に位置しています。地下鉄からは遠いように思えるかもしれませんが、少し歩くだけでも非常に便利です。旧市街の様子をあまり知らない方には少し不便かもしれませんが、短い岩だらけの小道がありますが、荷物があれば問題なく歩けると思います。スタッフの方々には、滞在日の1ヶ月前から荷物を受け取ってくださり、国内配送もしていただき、空港サービスをキャンセルせざるを得なくなった際にも辛抱強く対応していただき、本当に感謝しています。こうしたサービスのおかげで、滞在はとても快適なものになりました。 客室には、快適な滞在をお届けするための細やかな配慮が随所に見られます。部屋はそれほど広くはありませんが、水分補給のための追加のボトルウォーター、ヘアゴム、そして客室で楽しめる紅茶とコーヒーなど、心遣いが感じられました。 全体的に、私たちの滞在をとても楽しいものにしてくれたチームの努力に深く感動しました。素晴らしい努力でした！

Excellent stay. Very friendly staff, room was upgraded, awesome breakfast, convenient location with plenty of food and retail options in the vicinity. Newly built and no odour. Special mention to Kathleen who was very friendly and assisted us greatly with all our enquires. Overall a wonderful property and highly recommend.

部屋は清潔で快適でした。ホテルは大観公園に近く、朝食も美味しく、スタッフの方々はとても親切でした。特筆すべきは、朝のヨガの先生が非常にプロフェッショナルで、夜のリラックスできるヒーリングも最高だったことです。

ホテルは新しく、部屋もほとんど新築特有の臭いがしませんでした。交差点に近いので、音に敏感な方は耳栓を持参すると良いでしょう。フロントの対応は素晴らしく、スタッフの方は美人で心優しく、子供の朝食を無料にしてくれました。私たちが静かに眠りたいことを伝えると、なるべく裏通り側の部屋を用意してくれました。朝食スペースは少し狭いですが、料理の種類は豊富で味もとても美味しいです。特に地鶏の鶏だしラーメンは絶品で、素材の味がしっかりしており、化学調味料の味がしないのが良かったです👍

サービスの質は非常に高く、スタッフの対応は素晴らしかったですが、その他の点では残念に感じる部分が多かったです。 まず、部屋に入ると電気ケトルに前の宿泊客が残した水が入っており、フロント（前台）に連絡するとすぐに交換してもらえましたが、ホテルの清掃状況には不安を感じざるを得ませんでした。 窓の防音性も問題で、密閉性が悪いせいか、飛行機の音や通り過ぎる大型トラックの騒音がかなり大きく聞こえてきました。 また、常夜灯の感度が良すぎるのも困りものでした。真夜中に階下から壁を叩くような音が不定期に聞こえると、私の部屋の常夜灯がパッと点いてしまうため、落ち着きませんでした。 一方で、空港送迎サービスは大変満足のいくもので、時間厳守でスムーズでした（要事前予約）。

Note on Hotel Name: This property appears under multiple names across platforms—Hyatt, Imperial Palace, Ritz—though officially branded Grand Mercure. Reception Chaos and The Window Saga Check-in was rushed and incomplete—no luggage assistance, no WeChat information, no translation tools. The real problems began when I reported my window wouldn't close. With one receptionist managing everything, guests competed for attention in survival-of-the-rudest fashion. She'd abandon helping me whenever someone else interrupted, forcing me to wait while she handled whoever was most insistent. Hours of frustration followed. The maintenance worker actually said it ”wasn't really a problem” since ”most windows are like that in the hotel”—an alarming admission. After being dismissed and deprioritized repeatedly, I finally got another room. This one had a working window but noisy neighbors and poor soundproofing that broadcast every car horn. They sent an apology fruit platter—genuinely the best I've received in China, beautifully arranged. But fruit platters require far less investment than proper staff training, adequate staffing, or basic maintenance. The Bright Spots: Room and Breakfast The stylish room with warm atmosphere and spacious layout was genuinely nice, though the window view wasn't appealing. The bed was acceptable. The breakfast team was easily the best part of this hotel—truly professional unlike virtually everyone else. Day one featured fantastic food, skilled preparation, and competent service that stood in stark contrast to other departments. Even when choices declined on days two and three (less refilling, fewer Western options), the cooking team remained the most professional staff I encountered. They also shut down before 1:30 PM despite posted hours. Housekeeping Failures During housekeeping, I left my robe and towels out to be changed—they were clearly used and wet, obviously needing replacement. They didn't change them—they folded them and left them. I had to ask them to replace items like shower gel, basically had to tell them everything. They also moved my pile of dirty clothes for some reason and mixed it with clean clothes, putting everything on a chair. Maybe these staff should respect personal space and belongings? One housekeeping staff member in the morning delivered mineral water but was impatient and unfriendly. Infrastructure Issues This aging property needs renovation. The hotel is pretty old—windows not closing, minor things not working or getting detached from walls. Water temperature in the shower fluctuated wildly, giving you burning water on your face when you don't expect it. Shower pressure from the handle was pretty good, but not sure what the top running shower is for—low pressure, useless. Elevators were very slow. I ordered coffee—it was delivered to reception but they didn't call or message me and didn't use the robot to deliver to my room. I went downstairs at some point and took it. No explanation, no apology. Final Verdict Two genuine strengths: stylish rooms and a professional breakfast team that understood hospitality. This only highlighted how dysfunctional everything else was. The chaotic reception, incompetent housekeeping, dangerous infrastructure, and absent service standards make this hard to recommend—despite nice rooms and excellent breakfast staff. Would I return? No. Would I recommend? Only if everywhere else was fully booked.