The hotel was good, and both the receptionist were so helpful and had a good sense of humour. They were always ready to help., The only downside was we missed on goring in the pool as the Ph levels were high on the day we wanted to use. The breakfast was fresh and very good too
We attended a wedding held at the hotel and stayed 2 nights. The rooms were fine although our son’s room was a little tired.
Breakfast was good and good value as a hot and cold buffet.
Our son’s room son was delighted with the spa and gym.
The best thing about the hotel was the staff who were excellent, and always ready to help.
We booked for the Shrewsbury School speech day and leavers ball so the whole town was fully booked. Thankfully there was a suite available at my favourite local hotel. We needed a room for 3 and the hotel staff were super helpful in accommodating our needs. It’s family owned and the culture of care is pervasive. It’s a hotel where the staff like to say yes. Not to mention the character of the hotel itself. It’s a mixture of 12th, 15th and 17th century architecture forming an elaborate maze of rooms covering the block. The Matthews family have truly created a 5 star hotel experience. I was even offered a glass of sherry by the night watchman when I checked in on once at 1am. I cannot recommend this hotel enough.
Spent first night in noisy room with less than satisfactory plumbing. We were upgraded to a minimise for night 2 - excellent customer.er service. A great historic building that was lacking soul as bar was closed.
Where to begin with this one?
Firstly i requested to cancel as i was coming down with COVID like symptoms. Ramada Telford seem to not mind that though, so that request was denied (no offer of another stay, or partial refund, nothing).
Felt better day of, and decided to travel. On check-in (nor on the website, photo attached) i wasn't told anything about the pool being out of service. Turns out it was. No offer of a full or partial refund. Nothing. Luckily, Trip have stepped in with a good will gesture.
Spoke to some people (named below) by email afterwards and basically told ”nothing they can do” and ”it's trip's fault” that the website didn't reflect that their pool had been out of action since DECEMBER.
Awful customer service, facilities not available. AVOID AVOID AVOID!
Specifically bad service via email: Lis Frost & Richard Bowen
RR Mac 99Clean, comfortable hotel in a very good location for the train and shopping centre. A small but reasonable gym and a bonus to have the swimming/sauna facilities although the pool and jacuzzi were a little on the small side so often quite full. Staff were friendly and helpful when approached.
Parking charges seemed a little expensive which was a bit of a put-off for driving there and the walk-in shower wasn’t great as water got all over the floor because the glass piece wasn’t really long enough to contain the water.
Overall, a very pleasant stay and would stay there again if in the area.
ゲゲストThe Feathers is well located in the centre of Ludlow and is an old building that is full of charm. However, this also means that it is a bit of a rabbit warren inside, making it challenging to find your way around the long, branching corridors - a definite nightmare in event of a fire.
The carpark was full when we arrived, despite it being much larger than I expected, but there was a council carpark behind the hotel and only a short walk away, which was free from 6pm to 8am, which is very convenient.
Our bed was large, clean and comfortable and the room was well resourced: tea and coffee making facilities with a wide range of teas and milks; complimentary canned water in the mini fridge; iron and ironing board; plenty of sockets including USB, at the bedside and a variety of products in the bathroom, though no toothpaste which was the one thing we'd forgotten to pack! One of the spoons was dirty, hence only 4 stars for cleanliness. The guest wifi was strong and easy to access.
We didn't have time to use the reception areas downstairs, but they looked beautifully presented and were full of character, offering a very attractive space to have a drink or meal.
Staff at reception were pleasant and professional.
AAlexx1234Overall wasnt a great stay, ill keep it short and sweet and list positives and negatives rather than go into detail
Positives - All staff friendly and helpful, nice location, if you can book a deluxe room so you get a first floor room with outside table and chairs and a view of the golf course. Treatment and spa faciltes were good though theres no jaqoozi. Comfy bed!
Negatives - Organisation, i had spa day and lunch, it wasnt explained about where lunch was or what was included i had to ask all the questions. I wasnt told the £15 limit for lunch so i went over and they then expected me to pay the difference but they agreed it was unfair. Room cleanliness, bathroom wasnt great, nail clippings on floor and 100’s of small hairs all around the bath after someones shave! Room was very warm and it wasnt even that hot outside, take a fan in hot weather! Food prices very high for what you get, nothing special! Took 30 mins to get my drink at dinner and 65 mins to get my burger and chips, apparantly staff were off sick and there was a new bar man who delayed drinks
I wouldnt go back for the price you have to pay and what you get
HHameed966From the very start, Rebecca was an absolute star. Her proactive communication and all the useful information she shared made us feel confident we were in for a lovely stay and we truly were. She greeted us on a rainy day with a big smile that instantly made us feel at home.The house is beautifully set among rare farmlands, offering peace and scenic charm. Our room, which had a private balcony, gave us stunning countryside views. Having binoculars provided in the room was such a thoughtful touch we loved watching the birds while relaxing outside.The place itself is full of delightful details board games both in the room and the lobby, Sky and Netflix for cozy evenings, and a nice selection of snacks and small bites available.Breakfast was served with a view, and it was excellent fresh, delicious, and beautifully presented. My wife and I truly enjoyed every part of our stay, and we will definitely be coming back.
MMillwall85Where to begin with this one?
Firstly i requested to cancel as i was coming down with COVID like symptoms. Ramada Telford seem to not mind that though, so that request was denied (no offer of another stay, or partial refund, nothing).
Felt better day of, and decided to travel. On check-in (nor on the website, photo attached) i wasn't told anything about the pool being out of service. Turns out it was. No offer of a full or partial refund. Nothing. Luckily, Trip have stepped in with a good will gesture.
Spoke to some people (named below) by email afterwards and basically told ”nothing they can do” and ”it's trip's fault” that the website didn't reflect that their pool had been out of action since DECEMBER.
Awful customer service, facilities not available. AVOID AVOID AVOID!
Specifically bad service via email: Lis Frost & Richard Bowen
ゲゲストThe hotel is a little tired and in need of refurbishment in places. The staff were very friendly, especially considering they were having to work on NYE!
The room was warm, the bedding/towels were clean and breakfast was good. We couldn’t connect to WiFi during our stay until we were in the car park ready to leave
RReediWe booked for the Shrewsbury School speech day and leavers ball so the whole town was fully booked. Thankfully there was a suite available at my favourite local hotel. We needed a room for 3 and the hotel staff were super helpful in accommodating our needs. It’s family owned and the culture of care is pervasive. It’s a hotel where the staff like to say yes. Not to mention the character of the hotel itself. It’s a mixture of 12th, 15th and 17th century architecture forming an elaborate maze of rooms covering the block. The Matthews family have truly created a 5 star hotel experience. I was even offered a glass of sherry by the night watchman when I checked in on once at 1am. I cannot recommend this hotel enough.