When I called and requested late check-in instructions, the staff told me she had already talked to someone about this, and it did not seem like she wanted to repeat the information to me. This is very strange because I am a solo traveler and I would be the only person calling. After a few minutes explaining to her about my situation, she asked for my email. Then my phone was disconnected (poor signal). I called back, and the same person asked if she could talk to someone else who could understand her. I told her I was the only one calling and I could understand her perfectly. Eventually, I was able to give her my email so she could send the check-in instructions.
Also, the wifi password was not posted in the room. So I have no internet connection.
This is not a good experience and I will be reluctant to stay there again.
A very nice hotel with a combination of old and new buildings. Best location and view for hotel in Kangaroo Island. The only let down is the quality of bed and pillow.
ゲゲストIt was ok, but not more.
The two most important things for me in any hotel are a comfortable bed and a good shower.
the bed was great but the water pressure in the shower was very poor.
Aside from that, there were other issues that I would not expect from a hotel of this standard, carrying the prices it does.
The TV power button did not work, neither did any of the top buttons on the remote.
Once I turned the TV on at the GPO and then on the actual TV itself, I was unable to use the connected DVD player as the buttons to switch to it on the remote did not work.
Breakfast was quite poor. Basically cereal or scrambled eggs with a few other options such as fruit cups, yoghurt and biscuits.
It served my purpose being close to the convention centre, but I doubt I'd stay there again.
GGohHKReview of Stay at Stamford Plaza Adelaide (24–28 August 2025)
The hotel enjoys an excellent location right in Adelaide’s city centre.
The front desk staff made a strong impression, especially Luke and Iris, who went above and beyond during my stay. On 25 August, when I developed a skin allergy, Luke responded swiftly, recommending a nearby clinic and checking in on my condition with genuine care. Iris was equally attentive — she quickly resolved an air-conditioning issue by arranging a room change, and later, when the lifts were out of order, she promptly guided guests to use the staff lift. Their professionalism and kindness were greatly appreciated.
Overall, the hotel would benefit from refurbishment to match the outstanding service provided by its staff.
However, while the service was commendable, the rooms did not meet basic five-star standards. Cleanliness was below expectations, and the shower design caused water to spill into the toilet area. Overall, the hotel would benefit from refurbishment to match the outstanding service provided by its staff.
SSocainaI went with my family from Melbourne and we loved the hotel and the rooms were clean and the staff were so nice and professional and for sure we will be back