Beside a daily tax fee of $55, that was never mention, they put a hold on my card for $200. A day for amenities or daily charges, TOTAL $800 BUCKS MANDATORY. I was not on property to use any unless it was to sleep in my room. So on check out they informed me it would be FIVE TO TEN BUSINESS DAY BEFORE THEY RELEASED MY $800 DEPOSIT. Now they have had my money for five days & now they want to keep it for another FIVE TO TEN DAYS.. WHO DOES THAT???
We stayed at the Grand Hyatt for 5 nights. We loved the choice of restaurants, pools, shops, the stunning beach (definitely opt for a sea view room!)
The resort is huge. But then it’s balanced out by lots of choice. A few niggles eg. Charging extra for beds next to the pool - these were often left empty (as were all the cabanas) so felt like a waste. They high daily resort fee should cover these costs. Or just have all beds the same good quality?!
The room was lovely, spacious and clean. Just missed things like… a sanitary bin by the toilet, amenities beyond shampoo and soap, no cosmetic removal pads, no spare toilet roll. No notepad and pen even - just basic amenities you’d expect in a standard resort, let alone a high end one.
All in all, it’s a fab place for couples, families with all ages of kids, it’s great for hosting work conventions - they racially have it all, all in beautiful surroundings!
While this resort should have been the ”highlight” of our trip to Nassau, some things happened during our trip that made us reconsider if we should stay here again if we were to ever return again.
The good: the property have lots of wildlife, plants and water park to keep you entertained while you're here. Variety of food options in resort.
The bad: While the food is average about $30 per person per meal, the taste is mediocre for what you get. Older property, some things did not work well in our rooms, i.e., Loud AC, broken hairdryer.
The really bad: Got charged to my room for something we didn't use we're still trying to dispute. Hotel staff doesn't ask you your last name, just your room number to charge to your room. Seems like anyone to charge anything to your room.
LLizWe stayed at the Grand Hyatt for 5 nights. We loved the choice of restaurants, pools, shops, the stunning beach (definitely opt for a sea view room!)
The resort is huge. But then it’s balanced out by lots of choice. A few niggles eg. Charging extra for beds next to the pool - these were often left empty (as were all the cabanas) so felt like a waste. They high daily resort fee should cover these costs. Or just have all beds the same good quality?!
The room was lovely, spacious and clean. Just missed things like… a sanitary bin by the toilet, amenities beyond shampoo and soap, no cosmetic removal pads, no spare toilet roll. No notepad and pen even - just basic amenities you’d expect in a standard resort, let alone a high end one.
All in all, it’s a fab place for couples, families with all ages of kids, it’s great for hosting work conventions - they racially have it all, all in beautiful surroundings!
ゲゲストBeside a daily tax fee of $55, that was never mention, they put a hold on my card for $200. A day for amenities or daily charges, TOTAL $800 BUCKS MANDATORY. I was not on property to use any unless it was to sleep in my room. So on check out they informed me it would be FIVE TO TEN BUSINESS DAY BEFORE THEY RELEASED MY $800 DEPOSIT. Now they have had my money for five days & now they want to keep it for another FIVE TO TEN DAYS.. WHO DOES THAT???