ゲゲストI felt very anxious and scared. This hotel definitely needs to state on their website that their location changes during the winter. My actual accommodation was at Nature Hotel Walde sruhe, located in the mountains. The original hotel was dark and only the intercom was working, so I was really worried when they asked me to call a taxi to come to another hotel. I was confused and didn't know what to do, but a local woman happened to be passing by and helped me out. Don't get misunderstand, the hotel I stayed at was great, the rooms, the food and the staff were great. When I arrived that hotel by taxi and I said this is so bad experience, they said me No problem. It was probably a better grade than the original hotel. But the problem is not there. The location I booked is different from the actual location, that's the big problem! The visitors who come here in winter are probably mostly people who travel by car. If I had booked this place just to relax and enjoy a holiday, I would have been very happy, but I had a schedule that needed to be on time. I chose a place within walking distance to Oberstdorf Station and the ice rink, and booked it. That was my selection criteria. No matter how nice the hotel is, if it's in the mountains I wouldn't choose it. Luckily, there was no snow for a few days after my arrival, so I made the 40 minute walk to the ice rink in the morning. However, it was dark at night and the road was steep, so I couldn't walk there. My friends were worried and sent me the hotel. On the third day, the slope in front of the hotel was frozen and I slipped and hurt my hand. I had been negotiating with Trip.com for a long time, but I couldn't get in touch with them and they told me I couldn't change the hotel. However, due to an injury to my hand, I was unable to continue and was able to cancel the remaining days of my stay after speaking with the Trip.com representative and the front desk staff over mu phone. I had planned to stay somewhere that was easy to walk to, but the time spent negotiating left me exhausted. You are too careless about people who are not used to steep snowy roads. Please think more about the importance of location. Please be sure to write any changes in hotel location!
ゲゲストShortly after making the booking I contacted the hotel to confirm (I provided my name and the booking number). They told me my booking did not exist and I should check with Trip. This caused a lot of unnecessary stress and worry, unfortunately, since we paid upfront. The issue was resolved by Trip very quickly. Late check-in after 10pm was no problem due to their convenient key-safe system (I requested this per Email). Parking in the area was easy enough to find (I believe they also have paid parking available). The carpeting in the room looked rather discoloured and unappealing (no carpet would be better), and the room had a strange, rather unpleasant smell. Kitchenette and fridge were nice extras. A kettle and coffee/tea in the room would be even better. Also, a communal water fountain for drinking would be nice (€2,50 for a small bottle seems a bit steep). The machine with instant coffee is a bonus (€2 perhaps also a bit steep), but there was no milk available on the first morning (only on day 2). The U6 is available from Klinik Großharding which is a short drive away (P+R available for €1.50/day). Overall a good, reasonably priced (except during Oktoberfest for example, when everything is way overpriced) place to stay, with the added convenience of a kitchenette and terrace or balcony. Bathroom was also reasonably sized. Staff were friendly.