Établissement moderne et propre. L accord avec le parking est fort appréciable mais avoir un montant pour le séjour serait plus appréciable. Au niveau équipement avoir une bouilloire serait super. Sinon rien à dire.
Good Facilities, But Service Was Incredibly Disappointing
The living conditions and amenities are good, but the service I received was a major disappointment and completely disrupted my plans. This is why I feel my spending of time and money was a waste, which is reflected in my low rating.
My problems started with the check-in. I completed the online check-in successfully, but I could not get my access code. I was forced to wait for over an hour at the train station while trying to resolve this. I was stuck in a frustrating loop with a chatbot that kept insisting the code was in my booking details (it was not). Only after I finally managed to reach a real person was the access code sent to me.
To make matters worse, I was then informed that a serviceman would need to enter my room for repairs the next day between 10 AM and 2 PM. I was shocked by this, especially since I had an important work video call scheduled for that exact time. This forced me to find a quiet café to work from, leading to additional expenses.
My rating for service and confidentiality is very low. The lack of communication and respect for a guest's privacy and schedule is unacceptable.
I recently stayed at this simple, functional hotel. The location was its biggest strength. It is just a short distance from the French border and convenient for getting into the Saarland. The hotel itself is exactly what you'd expect from a basic spot. The room is clean and comfortable with great bed. One minor element is the busy noisy road.
Decent hotel and great location if you are hiking the Saar Hunsrück trail. The sign in the entrance hall with the penalty for preparing food in the room scared me a little as I didn't know what it precisely meant, it is good to ask the owner.
The location was good. Hotel was just 10 minutes away from the main square train station was also 11 minutes staff were good.
They allow the checkout upon request. It’s a good location And good hotel.
Perfect modern hotel voor overnachting, vlak naast de snelweg.
Geen restaurant voor diner, maar wel in de directe omgeving, ofwel overkant van de weg het Brauhaus, met vnl. eetcafé gerechten en o.a. zelfgebrouwen bier.
Een prima ontbijtbuffet in het hotel.