Good Facilities, But Service Was Incredibly Disappointing
The living conditions and amenities are good, but the service I received was a major disappointment and completely disrupted my plans. This is why I feel my spending of time and money was a waste, which is reflected in my low rating.
My problems started with the check-in. I completed the online check-in successfully, but I could not get my access code. I was forced to wait for over an hour at the train station while trying to resolve this. I was stuck in a frustrating loop with a chatbot that kept insisting the code was in my booking details (it was not). Only after I finally managed to reach a real person was the access code sent to me.
To make matters worse, I was then informed that a serviceman would need to enter my room for repairs the next day between 10 AM and 2 PM. I was shocked by this, especially since I had an important work video call scheduled for that exact time. This forced me to find a quiet café to work from, leading to additional expenses.
My rating for service and confidentiality is very low. The lack of communication and respect for a guest's privacy and schedule is unacceptable.
Blieben nur 1 Nacht da, haben uns aber sehr über die super sympathische Dame an der Rezeption gefreut und das kostenloses Wasser & Tee im Zimmer. Fernseher hatten sogar Netflix, da können sich andere Hotels eine Scheibe von abschneiden!
Bett war 140x200 im Kompaktzimmer; Zimmer smart eingerichtet und geschnitten. Matratze sehr weich.
I recently stayed at this simple, functional hotel. The location was its biggest strength. It is just a short distance from the French border and convenient for getting into the Saarland. The hotel itself is exactly what you'd expect from a basic spot. The room is clean and comfortable with great bed. One minor element is the busy noisy road.
Decent hotel and great location if you are hiking the Saar Hunsrück trail. The sign in the entrance hall with the penalty for preparing food in the room scared me a little as I didn't know what it precisely meant, it is good to ask the owner.
Wir waren 2 Tage im Hotel und waren vom Service begeistert. Die Bediensteten waren alle sehr zuvorkommend und aufmerksam. Ich hatte Geburtstag und uns wurde sogar ein Sekt des Hauses eingeschenkt. Das Frühstück ist sehr lecker und auch hier sehr aufmerksam gearbeitet. Wir werden das Hotel nochmals buchen. Die Lage ist sehr günstig zum Radfahren und wandern.