We stayed at this hotel as we won a voucher and this was the only hotel to accept it in the area. We stayed in room 114 and feel that 3/5 is generous. Communication when booking was very delayed, the room was very tired but had everything needed. The shower head needs Limescale remover, toilet needs fixing to the floor / wall as moved every time it was used. Only 1 towel each, and no floor towel or hand towel provided - we took our own bathrobes so this wasn’t a huge problem for us but was disappointing, the mattress was very soft and the springs had gone, but more worryingly there were no mattress or pillow protectors 🤢 our room did have a balcony which you could sit out on and had a nice view of the pier, the building in front burnt down 3 years ago and there’s still scaffolding up protecting the ruins. This has opened up the view a bit more and sunrise on the day we left was lovely. Our room had doors that opened out onto the balcony which I loved. It is quite noisy being by the road and some of the guests that were staying there while we were there were annoying and loud during the night but this isn’t the hotels fault! Communal spaces were not inviting or even looked open to use including the bar! Can’t comment on breakfast as it wasn’t available when we stayed but this was advised at booking and we quite enjoyed going for a walk and choosing somewhere to eat and highly recommend Nicolettas 2 min walk behind the hotel and the Beach Deck 20 min walk out of the hotel to the left. The location is good as you’re very central but the clock on the pier ringing every 15 minutes 8am-11pm is annoying. Parking permit (£2 per day) outside the hotel is good. Behind the hotel is a good selection of eateries and the Beacon shopping centre. Overall not bad and would probably come back if these small issues were fixed