The breakfast area needs better seating accommodations. Also, the fruit selection could be better. In the future, if there are renovations - please install comfort height toilets. It was difficult to use the existing toilet.
JJerrica JMy mom and I stayed here for a concert that was 30 minutes away. We arrived late Friday evening and was gone all day Saturday. When we got back Saturday night at midnight, it was really hot in the room, so I contacted the front desk and told her I didn’t think the air was working. She told “maintenance”. I heard him ask why were we just now calling. He came in asked if we touched the unit and then left and came back with a shop vac and vacuumed it out and said it would be good to go and said 74 is a perfect temperature. It indeed did not work so I told them again and this time the “maintenance man” was now the “manager”. I asked if we could change rooms. They said they didn’t have any more double rooms. Finally after 30 minutes-1 hour they finally gave me a single room. I didn’t get reimbursed for a double for that night. I will most likely not stay here again. The “maintenance man” or “manager” whatever he was, was very rude.
ゲゲストBreakfast was very disappointing. They whole area was not cleaned. I was first person there and I had to remind them it was time to turn on the lights. The sink was dirty, waffle iron looked like it had been used, no orange or apple juice in machine, they said they were out. Microwave had somewhat f looked like flour around the base. It looked like the food had been placed in there last night and left till morning. Coffee machine/ coffee did not taste like coffee. Bed was comfortable, bathroom was clean. Staff looked like they lived there carrying the baby around on their hip, they did not try to show any empathy with the winter storm issue. I left a Day early so as not to get stuck in the city, they would not give me any kind of discount for the day, no empathy. My door was unsafe, as if someone had busted through.