Conveniently located just above some western chains and a shopping mall. 52 floors guarantee a fantastic view over the city. The room was clean and well furnished even if there was not a bathrobe. For an Hyatt is pretty surprising. Laundry service is efficient and the breakfast was aboundant and of great quality.
The bar beside the lobby was good as well and prices are reasonable.
The front desk staff were friendly and helpful
Avara Resort, Chongzuo is only a short distance from Chongzuo, yet it feels utterly detached from the outside world.Luxurious and inviting, the resort is equally ideal for family getaways, where lush landscapes, vibrant leisure activities, and unforgettable memories converge in perfect harmony.Nestled between expansive parklands and tranquil waterways, the resort seamlessly blends distinctive elegance with extraordinary experiences.Designed exclusively for comfort and meaningful connections, this nature-blessed sanctuary invites guests to unwind, rejuvenate, and immerse themselves in an atmosphere where playful exploration and refined design complement each other flawlessly.
This is obviously a very nice hotel and I would recommend and would stay here again. Luxury is very obvious all over this hotel, and it is frankly very cheap for what it is.
The moment we came in, bellhops insisted to carry our bags up to the 80th floor lobby. They were always opening doors for us and very helpful with our bags, 24/7. Once we arrived, we were welcomed in and sat down at an individual desk for check in. There, we were served some excellent tea.
The hotel purser came over and welcomed us in. My girlfriend is Chinese and spoke to the staff in Chinese, but the purser switched up to English to welcome me to the hotel, which is a nice detail. Most Chinese hotel staff consistently avoid putting in the effort to speak English to me.
The hard product is amazing and is matched well with great service. Staff were always attentive and welcoming in both Chinese and English, always saying hello and checking in.
The cons:
This hotel, just like most Marriott hotels, is trying to nickel and dime you, which doesn’t make a lot of sense at this price point. In some ways it isn’t, such as an included mini-bar (all non-alcoholic), but for example it doesn’t have a laundry service, while basically any 3-5 star hotel in China would have included laundry. Also, there is a car transfer service, but it’s so absurdly priced for no particular reason. 400 rmb+ for basic transfers where as a Didi would be 10 rmb. Similar luxury properties such as the Ritz-Carlton has these amenities included.
The restaurants were nice. We only tried Na Lian, which despite being an in-house guest and being told that they could get reservations for us, we basically were treated like walk-in’s despite being told we had reservations (and we were unable to get a window seat). The bar was also nice and we enjoyed it, the staff were very attentive and helpful. The bar manager waited for us to arrive, but the bar consistently had spend limits for any table or reservation, which additionally just seemed silly, considering we were already staying in a booked deluxe room. The drinks and lamb were very good. The menu was a little outdated, and illustrated wine by the glass, but we were then told that the menu is wrong and they don’t do that.
Also, there was strangely a lack of extra towels and bins in the room. I found myself walking into the bathroom many times to throw away trash.
This is a good hotel and I plan to be back again, but it can definitely improve. Too much nickel and diming. Good service and good products inspire people to come back, which is worth much more than selling one bottle of shampoo and pushing a customer to never return again.
Comfy robes and slippers.
9.5/10
TtankharrisThis is obviously a very nice hotel and I would recommend and would stay here again. Luxury is very obvious all over this hotel, and it is frankly very cheap for what it is.
The moment we came in, bellhops insisted to carry our bags up to the 80th floor lobby. They were always opening doors for us and very helpful with our bags, 24/7. Once we arrived, we were welcomed in and sat down at an individual desk for check in. There, we were served some excellent tea.
The hotel purser came over and welcomed us in. My girlfriend is Chinese and spoke to the staff in Chinese, but the purser switched up to English to welcome me to the hotel, which is a nice detail. Most Chinese hotel staff consistently avoid putting in the effort to speak English to me.
The hard product is amazing and is matched well with great service. Staff were always attentive and welcoming in both Chinese and English, always saying hello and checking in.
The cons:
This hotel, just like most Marriott hotels, is trying to nickel and dime you, which doesn’t make a lot of sense at this price point. In some ways it isn’t, such as an included mini-bar (all non-alcoholic), but for example it doesn’t have a laundry service, while basically any 3-5 star hotel in China would have included laundry. Also, there is a car transfer service, but it’s so absurdly priced for no particular reason. 400 rmb+ for basic transfers where as a Didi would be 10 rmb. Similar luxury properties such as the Ritz-Carlton has these amenities included.
The restaurants were nice. We only tried Na Lian, which despite being an in-house guest and being told that they could get reservations for us, we basically were treated like walk-in’s despite being told we had reservations (and we were unable to get a window seat). The bar was also nice and we enjoyed it, the staff were very attentive and helpful. The bar manager waited for us to arrive, but the bar consistently had spend limits for any table or reservation, which additionally just seemed silly, considering we were already staying in a booked deluxe room. The drinks and lamb were very good. The menu was a little outdated, and illustrated wine by the glass, but we were then told that the menu is wrong and they don’t do that.
Also, there was strangely a lack of extra towels and bins in the room. I found myself walking into the bathroom many times to throw away trash.
This is a good hotel and I plan to be back again, but it can definitely improve. Too much nickel and diming. Good service and good products inspire people to come back, which is worth much more than selling one bottle of shampoo and pushing a customer to never return again.
Comfy robes and slippers.
9.5/10
AArio73This hotel is a wonderful place to unwind for anyone looking to escape the stress of city life. From the moment we arrived, the service was exceptionally attentive every member of staff welcomed us warmly and always greeted us with a genuine smile.
The rooms are beautifully designed in a timeless style. What stood out to me most was the high level of cleanliness and the excellent amenities. The view is absolutely breathtaking, and you hardly want to leave your balcony. We also had a private whirlpool, which was perfect for this time of year and made our stay even more relaxing.
I would especially like to praise the housekeeping staff. The ladies did an outstanding job—everything was spotless, hygienic, and cleaned very thoroughly.
Another true highlight was the incredible food experience. Every afternoon we were treated to attentive afternoon service with desserts that were clearly prepared with love and care.
The breakfast deserves special mention. I have stayed at some of the best five-star resorts, and I can honestly say that the quality of the breakfast buffet here was outstanding. While it is smaller than those of large resort chains, it clearly follows the philosophy of quality over quantity, and nothing was missing. Many of the vegetables came from the hotel’s own garden, which made the experience feel even more authentic and fresh. The soup selection was excellent, and the beef soup was rich and generous—you could truly taste the passion and love the chef puts into their work.
The surrounding area offers several attractions, although some are unfortunately closed during the winter season. I would recommend arriving by car so you can visit places like the nearby waterfall and other sights. My only small criticism would be that the hotel could offer more excursion options for guests without a car. That said, we really appreciated that on our first evening we were kindly driven to the nearby small town for dinner.
The resort is also very family-friendly and offers a variety of activities for both adults and children, such as magnet crafting, fishing, and sports activities like yoga.
A very thoughtful gesture was made at checkout, when we were given rice from the hotel’s own cultivation. This was something I truly appreciated and found very meaningful.
I would definitely recommend this resort to everyone. My husband and I would love to return—next time in spring.