Our stay was pleasant with all the attentive and kind staff, I even got my coffee changed! There were live singers singing old classics to add to the holiday cheer.
The Sands resto staff were very accommodating and the manager even replaced my bland coffee.
The front office informed us of the 20% discount promo on our arrival date. I just wished we get to receive the promo discount, too.😊
The hotel housekeeping staff were very kind and polite. They replaced my defective electric kettle and gave me addnl bottled water for the inconvenience. They even provide nightcap treats! Sweets! ❤️
The hotel needs upgrading though. The shower had no hot water.
ゲゲストI chose this hotel as one of the amenities mentioned a sauna. Apparently, they don't have a sauna amenity-- but a room that has a sauna. That is awfully misleading. As soon as we checked in, I was already disappointed.
While it is new and recently renovated, I find the various elements of the room overdesigned and not very user-friendly. The peephole on the door was too high for either of us to reach. It also didn't have a cover (security risk). It might’ve been 6 feet. The chair and desk was not very ergonomic, the table was too high and the chair low. I dunno, seems like they designed the room for big people and I’m just a hobbit in a human world. The tables’ glass tops easily slides off because it doesn't have rubber feet to keep it in place. The sliding doors of the closet could easily overlap that it’d be hard to pull them to close properly. The bathroom door was unnecessarily huge. The bathtub setup is not very accessible, it’s setup way too high that you literally need a foot stool (that they have ready) to climb on. Needing a footstool and a handle is very accident-prone (the room we got was not senior/PWD-friendly, or even for someone with injuries). Even as an able-bodied person, it feel like one wrong slip on the stool can have disastrous consequences. The tub drain can easily be stepped on and then it closes, weird.
The staff were nice and friendly but it was odd that they didn’t seem too aware about various hotel policies and rules or even amenities when asked about: whether the sauna was an amenity, if asking for a bottled water was paid, if getting something printed at the front desk would be paid, or when the lights would turn on when the power went out. Speaking of the power going out, it took more than 5 minutes, perhaps even up to 10, for the generator to kick in or maybe it was the actual power coming back already--not sure. But there was absolutely no care to its customers about the power outage that we were just in the room waiting for the lights to come on… It was never spoken about when we checked out the next day. No one checked on us after the lights came back on either. We had to find the number to call the front desk as the phone needs power to work and the number on the keycard doesn't work.
Only one guy in the restaurant seemed to be on top of things during breakfast. Also seemed like they used powdered pineapple juice.
But hey, the bed was really comfy, everything was new and clean. The room was also spacious.
Rryanr3Review of La Jolla Resort (April 17–19, 2025)
⭐️⭐️⭐️☆☆ (3/5)
We stayed at La Jolla Resort during Holy Week (April 17–19, 2025), and while there were definite highlights, a few issues kept it from being a five-star experience.
What we liked:
- The food was excellent—everything we tried was delicious and well-prepared.
- The resort grounds and our room were clean and well-maintained, which made for a relaxing atmosphere.
- Staff were friendly and helpful, always ready to assist.
- We appreciated the Holy Week activities, which added a nice, thoughtful touch to the overall stay.
What could be improved:
- The shuttle service was extremely disappointing. Delays were poorly communicated and ended up making us late for an important commitment.
- After check-out, we hosted some guests for lunch, but we were only allowed access to the day tour area, which felt like a downgrade—especially after being paying guests. A bit more flexibility here would’ve gone a long way.
- Our bathroom had some plumbing issues, which was inconvenient and not what we expected given the overall cleanliness of the room.
La Jolla definitely has its strong points—particularly the food and staff—but the logistical hiccups and lack of guest accommodation after check-out need to be addressed to deliver a truly premium experience.