This hotel offers a free shuttle to and from the airport, running every 30 minutes. To catch it, exit through Door 56 in Terminal 3 Arrival, cross two lanes, and look for the blue shuttle sign. It’s a good idea to call the hotel in advance to let them know when you’ll arrive. There’s also an Applebee’s nearby for a quick bite.
The Hilton is known for its comfy beds, and don’t forget to ask for their delicious chocolate chip cookies! Enjoy your stay!
Exactly as expected for the price. Clean, convenient, economical. Casino was a casino. Plenty of food choices. Hot tub, pool. Riverside view. Hot shower. Freezing AC. Great spot to stop in between CA and well, anywhere else. Will stay again.
【Good Points】
・The room was more spacious than I had expected, and it was clean!
・ The view from the room was great and we could even see Sphere!
【Bad Points】
・I couldn't figure out the reason, but the check-in process was quite slow.
・The siren coming from patrol cars were noisy due to the thin walls.
ゲゲストAs we flow in, we arrivedd around 7pm , checked in and had some dinner. It was fine. As we were walking around trying to get acclimated with the hotel. We were approached by a security officer named Rose. She really told us we were on private property and if we were not to be gaming, we had to leave the premises. We were also shocked by her demeanor and unprofessionalism that we were stunned. As we were walking away, I went back to speak to her again and asked downstairs one of the pit bosses or her name. As I described her, he mentioned her name is Rose. I asked if he could call her down for her to come discuss what had just taken place. I mentioned to her that we were hotel guest and that we had just arrived and we're getting acclimated and that we weren't there doing anything wrong. I asked why she had asked us to remove ourselves from the property . She told me she owed me no explanation and she was not going to give me an apology. I then asked her for her name and she said I don't need to give you that either. She was rude and unprofessional. She then turned to walk away. I'm sure all of this is on camera. I then saw her speaking to another man later. It was her boss Matt. He was more for professional I waited to speak to him and explained what had happened and how really she had us address for other couples. Sad thing about this story is as we were explaining this to other employees of the hotel they all mentioned that Rose has a reputation for being rude and unprofessional. So clearly this was not the first time for her to approach people and act so unprofessional. I'm not sure if this was done because we were all Latin. But either way it was unacceptable and no one should treat customers that way. it ruined our whole weekend and we really didn't have a good time. This was our first time flying out to the Reno hotels and we were hoping to come back again, but after this visit, we will no longer be returning to the Cesar Reno hotel.