My husband and I stayed at the AC Marriott for 6 nights for a business trip. We had a very peaceful, pleasant and comfortable stay. The room was quiet, the hotel amenities were sufficient and the location was excellent. We’d like to recognize a few staff (see below) for their efforts and contributions. First, Katia at the restaurant was extremely friendly, professional and knowledgeable. Every morning, she made sure that our dietary restrictions were met. She performed above and beyond to make our dining experience pleasant and memorable. We are very grateful for her and the rest of the F&B team. Second, Zaklina at the front desk was very helpful, professional and understanding. She honored an early check in for our friend who was visiting. Third, Marlena was very kind, professional and welcoming. She responded to our emails in a timely manner and made sure our stay was comfortable. However, there was a small issue. Before our trip, we communicated with the sales manager regarding adding me to my husband’s reservation. We were told that adding me to the reservation will cost an extra of 100 PLN/day. We stayed at many Marriott chains around the world and have never been asked for extra payment under this circumstance. It is not the cost so much but we were under the impression that a comfort king balcony room accommodates two people. When we checked in on the day of arrival, the front desk staff had no issue adding me to the reservation and of course, no extra payment was necessary. Overall, we are highly satisfied with the level of customer service during our stay and will definitely stay here again on our next visit in Wroclaw. Keep up the great work. Dziękuję!
- ゲスト
This is a magnificent 5 star hotel. We have stayed in many Marriotts, but rarely has the staff been as kind and welcoming. My husband and I would especially like to recognize Patricia and Marlena from Reception. Marlena sent us welcoming emails before we got there, and Patricia was so kind every day we saw her and gave us a great tour of the vault—the building was an old German bank. In the dining room Teresa and Katya were so happy to see us at breakfast and went out of their way to ensure good service. Finally, Grzegorz, a young man working at the bar was so kind and helpful at dinner. Each one of these individuals, and I’m sure many more, are certainly a tribute to Marriott. .
- 951sylviak