This Fairfield was the most expensive Marriott hotel we stayed at in our whole half continent driving trip to the west coast. It was well situated, just off the highway. It is the older design. I was concerned at checkin as the front desk clerk was explaining to another guest that they were”way overbooked and so could not offer them an upgrade”. “Way-overbooked” ??? The room was typical and fine, although the mattresses felt like they were at the end of their lifecycle. Breakfast in the morning was a disaster. While the staff were happily chatting. The buffet had no meat dish, no eating utensils other than a knife, no bread, no sugar for the oatmeal, orange juice that tasted off, and no omelettes’ left. When I got the attention of the breakfast room attendant, she confirmed there was no bread until later in the week, that she noticed the b. sugar was out earlier in the week and that she was going to prepare more sausage Pattie’s but forgot. Better management required here, big time!
Checked in on Dec 05, out on the 6th. Upon opening the rooms fridge, found old food and stink. Front desk Connor immediately offered to come up n clean it, which he did. Later in the evening decided to use the shower HARD NO! was filthy, soap scum along with ”whatever” in the corners. Then stayed tk look more closely at the room, noticed it didn't appear to have bee vacuumed, crumbs/pieces of garbage in front of fridge and TV area. Contacted front desk moved to another room. Hotel management contacted me today, stated I would be given 1000 pts for the inconvenience??? She stated is slmost enough for 1/2 a night?? Head scratcher, considering it takes over 7k pts to stay at her hotel. She stated she has ”gone above and beyond” offering me pts?? Yah, won't be staying here again, too many other hotels that will provide custoner service when an issue arises.
