I like how the room and location is.
Nonetheless, the concierge/reception area that checks you in will determine the 1st impression.
The staffs at the front desk aren’t that friendly and they do give me an attitude (in a bad way).
It was until the next morning , when I was checking out that I felt that the front desk manager was really very helpful and warm with customers. It’s a shame that the first impression is not what I’ve expected.
The breakfast spread is comprehensive. Atmosphere is also set to be English. I like the cultural aspect.
Room is comfortable. I’ll definitely stay there again but less the unfriendly staff at the front desk.
- Angeline Khoo
Service was poor. Room was too hot. Had to change. No trolley provided. Hospitality was disorganised and unprofessional. It seems staff at this hotel are unaware how to look after paying guests and have little interest in comfort or service for families and wedding groups. Booking system was disorganised and arranging connecting rooms was impossible for our group, including small children.
This hotel needs to make big improvements to achieve some real hospitality and care for its guests.
- Rafsana Choudhury
