The hotel is brand new. The room is lovely and so spacious! The bed was huge and it was comfortable, we all slept well every night. Staff were courteous and attentive. We really enjoyed our stay here. The hotel location is also perfect, right on old karuizawa ginza street with many food and shopping options nearby during the day. The breakfast options were very limited and the food was the same every day, so I found it a challenge to feed my toddler. Basic food items like cereal and slice bread were not available. The fruit options were also limited and not the most child friendly e.g. pineapple, grapefruit and grapes. Also, the rooms are not made every day but you can request for the staff to clean and make the room. Overall we still had a great stay and hope to visit again soon.
- ゲスト
軽井沢に新しくオープンしたホテルです。フロントスタッフの中には中国語を話せる方も数名いらっしゃるので、コミュニケーションもスムーズで、サービスも非常に良かったです。館内の温泉施設も快適で、環境も素晴らしく、部屋も大変満足できました。夫婦で大変満足し、次回も必ずこのホテルを第一候補に挙げることにしました。銀座通り沿いにあり、とても便利です。お土産を買った後、そのままホテルの部屋に持ち帰れるのも便利です。朝食も種類豊富で大変満足できました。
- yyu.c