I've never left a review but after my experience I feel I need to. We went here 1st to 8th June, we check in on first day, all is fine. We are told at check in the restaurant doesn't open until 8pm, not ideal when you have young children. We thought well lets walk out to the local restaurants, these are about 10 minutes walk away. We get to town about 6pm to find everywhere closed and nothing opened until 8pm also. We went to the hotel to enquire about this, apparently the whole area has a siesta from 3pm until 8pm so everything closes ( this includes the hotels pool bar). Even the local shops shut so if you haven't eaten by this time you have to wait. Also a lot of them are only open certain days so you have to plan this, we where on Google maps everyday checking opening times. In the hotel we where told to go to the room and order room service or wait until 8pm. They have 2 large pools, one of them was closed the whole week so we couldn't use it. It said on Tui, evening entertainment, not once where there any entertainment so we had to try and entertain ourselves, which was hard given everything in the area was closed. They had a fusion Italian Mexican restaurant also, sadly can't review this as this was also closed the entire week we where there. The kids club wasn't available either if our daughter wanted to see other children. The kids water slides where good, although the pool was filthy with dirt and dead bugs. The pool bar food was very bog standard and 3 times we ate there the food came to us cold. The sports bar opens at 8pm (no surprise) for 3 hours. 2 tvs in the corner playing MTV isn't really a sports bar. One night my wife woke up in the night to hear a dripping sound to find the air con had broke and there was a big puddle on the floor in the room. Told reception the morning after who sent a maintenance man to look. He said its fine and left without actually doing anything. The beach is walking distance but be aware this isn't a sand beach, its a pebble beach so a little uncomfortable even in the sea. This was advertised as being great for families with entertainment and kids club and great pools. We got none of this during the week. If you are happy to sit by a pool until 8pm before you can do anything or go anywhere then this is for you. If you want a variety of things and have children I must say AVOID AVOID AVOID. We won't be going here again, I was surprised to see so many 4 and 5 star reviews given we had to entertain ourselves every night, wait until 8pm to eat and then not be able to use all the pools and restaurants they have.
- ゲスト
かなり忙しい数ヶ月後、私はスペインへの一人旅を予約することにしました。しかし、ホテルがなぜそれほど低コストだったのか今では理解しており、ホテルを4 *としてリストしているTUIはばかげています。ホテルのいくつかの側面は素敵です(私の部屋は素晴らしくモダンで、プールエリアは本当に素敵です)が、他のすべては平均的です。スタッフの英国人に対する完全な不快感と敵意も、私が言及する必要があるものです。今週の滞在中、食べ物や飲み物を注文しようとしたときにスタッフに完全に頭を消された回数を数えられなくなりました。テーブルから起きてバーエリアまで歩いて行かなければなりませんでした。身体的に私を無視することはできません。しかし、スペイン人はテーブルで提供され、明らかにはるかによく扱われています。私は仕事の全人生でカスタマーサービスの役割を果たしてきました、そして私は人に親切であることは難しいことではないことを知っています - 特に私のような人は明らかに一人で旅行しています。もう1つの絶対に精神的なことは、私がこれをタイプする前に、トイレに飛び込んだ後にサンベッドに戻ったことです(私は10分間行かなければなりませんでした)。)私のサンベッドには、私の持ち物を置いてはいけないと警告するメモがありました。または、他のゲストの邪魔をしている場合は、スタッフがそれらを削除する権利があります???文字通り、私の周りのすべてのベッドは1つが完全に空です!!私は一週間中同じエリアのサンベッドにいたので、スタッフは私が早くここにいて一日中ここに滞在していることを知っているので、このメモを受け取ることは非常に厄介で卑劣です。プールで何をしたいですか?このレビューにメモと周りの空のベッドを示す写真を添付しました。全体的に、天気は素晴らしく、リラックスした休憩を過ごすのは素敵でした。しかし、代わりに隣のバルセロを予約したかったらいいのにと思います。カボガタジャルディンを もっと良くしろ
- ゲスト