コロンビアトリマ県で、送迎のあるホテル

The hotel has a very convenient location. It is located on the top floors of a shopping mall. And it is close to other malls and lots of restaurants. The rooms were clean and spacious with a comfortable bed. All staff were friendly, polite and helpful. However, the front desk is totally unorganized. For example, at the end, when I was paying the bill, I was given a total sum of what I owed. No itemized bill was provided. And when I asked, I was told it was not available. Finally I was given a group of receipts to review. But no way to check to see what was actually posted to the account. The service in the restaurant was painfully slow, food average. Again, staff were polite and friendly, but totally unorganized meal service. The rooftop pool and bar were beautiful. So was the long balcony alongside the restaurant. So a lot of good things. But I think I will try another hotel next time.

As soon as we came to the hotel we were met by Sebastian who has been outstanding on so many levels. He has gone above and beyond to help the English speaking families navigate Columbia. He even helped us with medical support. He is so attentive that he rescues us immediately when he sees us struggling and is so patient. The whole staff has been wonderful but Sebastien has been a hidden gem. The food is also amazing here.

The hotel has a very convenient location. It is located on the top floors of a shopping mall. And it is close to other malls and lots of restaurants. The rooms were clean and spacious with a comfortable bed. All staff were friendly, polite and helpful. However, the front desk is totally unorganized. For example, at the end, when I was paying the bill, I was given a total sum of what I owed. No itemized bill was provided. And when I asked, I was told it was not available. Finally I was given a group of receipts to review. But no way to check to see what was actually posted to the account. The service in the restaurant was painfully slow, food average. Again, staff were polite and friendly, but totally unorganized meal service. The rooftop pool and bar were beautiful. So was the long balcony alongside the restaurant. So a lot of good things. But I think I will try another hotel next time.

As soon as we came to the hotel we were met by Sebastian who has been outstanding on so many levels. He has gone above and beyond to help the English speaking families navigate Columbia. He even helped us with medical support. He is so attentive that he rescues us immediately when he sees us struggling and is so patient. The whole staff has been wonderful but Sebastien has been a hidden gem. The food is also amazing here.