We had a great experience staying in the hotel. They have an excellent service & offers a variety of choices. It has a great & clean amenities. The staff were very polite and helpful.
MMaredyl TomakinWe had a great experience staying in the hotel. They have an excellent service & offers a variety of choices. It has a great & clean amenities. The staff were very polite and helpful.
ゲゲストthe staffs are good very accomodating but the food serves for too long and my husband got food poisoned that night ,, maybe with the food or water and not just him , also our friends that we came by,,, and the pool maybe nextime extend up to 10pm because thats why we do vacations so we can enjoy night swimming as well,
YYkhca_TravelsWe arrived a bit late on our first night and were accommodated poorly. After a long day of travel, we encountered several issues with our room arrangements. I had booked two rooms, expecting them to be close to each other, but that was not the case. As a family travelling together, we requested to have our rooms swapped to be nearer, yet we were only allowed to add an extra bed. This was not ideal, especially since my mom couldn't stay alone in a room meant for 6 to 8 people, which I had already paid for.
When I spoke to the front desk, who I believe was the manager on duty at the time, her tone was unpleasing and lacked empathy for us as guests. It was a disappointing negotiation. We also discussed issues with the internet connection, and she seemed unyielding, suggesting that nothing could be done except to pay for a data plan, for which they would provide a modem.
Having stayed at many hotels and being a hotel manager, I can clearly say that our service was inadequate.