投稿日:2025年2月25日
ゲストEverthing was fine until I checked out in the morning, when the receptionist, told me I had an outstanding payment of £28 to pay, due to the fact that my card had been declined. I pointed out that payment was made to trip.com, using my debit card over a month ago, and that the payment had been taken from my bank. The receptionist then called the manager, who informed me that the hotel had not received payment, because my payment card had been declined, luckily I had the receipt, which was clearly marked as paid. I also said that my card could not have been declined, as payment had been debited from my bank account, they then said they woud look in to the situation, as trip.com had not paid them.
The whole situation was very disturbing, and therefore I will not be using trip.com again
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最低料金(1泊):€104
投稿日:2026年1月4日
ゲスト
Very Disappointing Stay
I booked this stay after seeing it recommended on TikTok, but unfortunately it didn’t live up to the hype. It also wasn’t in the centre of town, which made getting around less convenient than expected. The mattress was so soft it felt like I was being swallowed by it, making it really uncomfortable to sleep. The room itself was extremely hot — even after turning off the radiator it was still warm, and the only way to cool it down was by opening the window. That would’ve been fine, except the noise from the spa pumps ran all night and made it difficult to rest. We must have been given an older room because it looked nothing like the pictures we saw on TikTok.
Parking was valet-only and cost £25, which felt excessive. On a positive note, the room was clean, but it was also quite small and definitely in need of an update.
Overall, not the relaxing experience I was hoping for.
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最低料金(1泊):€189
投稿日:2025年7月12日
ゲスト
We had a sea view room which had a great view, but the windows were so dirty and cobwebs in the corners that it actually spoiled that for us. The staff and service they provided was excellent, but however I expected a wider variety of meals but the menu was very limited. It was nice to sit at the tables provided outside when having drinks, but again the metal railings at the tables had a lot of chipped and flaked paint and made the hotel look rather run down. The dining rooms and all the seating areas with lovely leather chairs was very nice on the ground floor, but moving up the stairs there was black tape holding the red tartan carpet together, our room actually had small nails holding the wallpaper on the walls. It all looked great online ,but close up it was rather tired.
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最低料金(1泊):€78
投稿日:2025年6月10日
ゲスト
間違った日付を予約したので、滞在について話すことはできません。見つけた直後、オイスターインに電話してキャンセルしましたが、Trip.comを使用したので、何もできないと言いました。
Trip.comでキャンセルし、メッセージは、FOCをキャンセルしても問題ないかどうかを確認するためにホテルに連絡したと言いました。trip.comによると、応答が来なかったので、予約がキャンセルされませんでした。それ以来、私の予約は「完了」しています。翌日ホテルに連絡して、なぜキャンセルを承認しなかったのかと尋ねたところ、trip.comはキャンセルを承認するのではなく、単に情報を求めただけだと言いました。誰が嘘をついていますか?
言うまでもなく、私はtrip.comを再び使用せず、Obanの他の場所に滞在することにしました。
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最低料金(1泊):€151
投稿日:2025年5月5日
ゲスト
Loch long Hotel could be a lot cleaner. However, what really spoiled my stay was UK.trip.com. After I .ade the booking trip.com announced that the booking could not be varied. Then a couple of days before the due date, another anouncement about a £50 up front payment.
Trip.com left a sour taste in my mouth
Annoyed
Gordon McDonald
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最低料金(1泊):€67
投稿日:2026年2月21日
Ne0
First day of my Scotland trip I booked arrochar hotel A Bespoke.
The hotel is old but clean. As it is old there will be noise when people are walking or talking. So it common.
Hotel has a traditional old Scotland style.
The front desk staff is friendly
Room for solo travellers is large enough. Toilet are well kept and clean
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最低料金(1泊):€56
投稿日:2024年12月28日
PHYO PHYO WAI YANG YING
This is very small botique hotel, didn't look impressive front the entrance outside hotel. The moment we went in, it is really cozy & we were greeted by very warming in house manager & booked dinner table as well. We enjoyed their breakfast and as well as dinner, very good quality. Our concern is this hotel doesn't have lift.
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最低料金(1泊):€226
投稿日:2024年8月11日
christophe
Très charmant et bon petit déjeuner.
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最低料金(1泊):€80
投稿日:2025年10月31日
Alan w
This was our third stay at Stonefield castle. It is a beautiful building with a nice bit of history. The grounds are extensive with scenic views and wonderful walks. The staff at the hotel were courteous and friendly. There were many lounge rooms and a well stocked bar. It is a handy place for a short stay near Tarbert if you are touring the Loch Fyne area. We shall return.
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最低料金(1泊):€134
投稿日:2025年10月7日
ゲスト
フェリー乗り場からも鉄道駅からも近く、街にも歩いて行ける範囲なのでとても便利でした。
洗面台が狭すぎて顔も洗えないのは唯一の難点ですが、部屋は清潔でぐっすり眠れました。
部屋に紅茶もコーヒーもミルクも置いてあったので、色々飲めて良かったです。
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最低料金(1泊):€93