The owners have spent money on the hotel to improve the look and appeal, although despite this there are several things that let it down. We booked a Superior sea-view room and on arrival (our room was not ready as we were early) we were informed that, our room would be on the second floor. We were then placed on the fourth floor and were assured that it was a Superior Sea-view room. The room was tastefully decorated, but a little tired with a partial sea-view - large tree obscuring the sea and with a small bathroom. First night; beds and pillows very uncomfortable, needless to say we didn’t have any good nights sleep for the week we were there (requested pillow exchanges which didn’t help). The room was very hot, twice we reported that the AC wasn’t cooling and asked for a fan which didn’t appear. Housekeeping didn’t refill the fridge with water, nor replenish teas/coffee’s. We asked several times for more water and wondered if they were chargeable? On checking with reception, we were assured they were complimentary - after this our fridge was restocked everyday. Bathroom exchange bidet and face clothes -took them away and didn’t leave replacements). With all our negatives, the location was perfect and staff where friendly.
とても良い
18レビュー