Nie Wieder.
Es gibt keine Mitarbeiter. Dieses Hotel ist ein Self Check-In.
Problem: Es wurde die Check In Daten nicht versendet. Erstmal nicht dramatisch.
Wenn jedoch dann per WhatsApp / Telefon und E-Mail niemand erreichbar ist. Horror!
Ich musste nach einer Ewigkeit dann im Treppenhaus ein Perso Ident Verfahren durchführen online. Leute die nicht TechAffin sind oder Perso nicht dabei hätten, wären gekniffen gewesen. Ich musste dann nochmals etwas Taxe bezahlen per Kreditkarte online. Eine Rechnung habe ich leider nicht erhalten
NIE WIEDER!
-- ORIGINAL MAIL DIE ICH 8 TAGE SPÄTER ERHIELT:
Hello, I'm Laura from Numa.
Thank you for your message.
We are currently receiving a high volume of requests simultaneously, which is why our response may take a little longer than usual.
How may I help you, please?
If you have any other questions, we’re here 24/7 to answer them!
Automated proecesses for checkin and checkout worked fine, but suggestions regarding local food and such were missing. The room was modern and comfortable with coffee and other essentials, including a set of wine glasses. Appreciated. The location was good, and on day two I found the local restaurants and convenience shops I missed the first day. Within sight of Checkpoint Charlie and close to other big sites.
**Location: 🌟🌟🌟🌟🌟**
Absolutely STUNNING views! Perfect spot for your Insta stories! The surroundings are so breathtaking you'll forget everything else... which might be exactly what they're hoping for! 😉
**Cleanliness: 🌟**
Room roulette! My first room came with a shower straight from a horror movie - just two settings: ”boiling hot” or ”STRAIGHT FROM HELL'S KITCHEN!” 🔥🔥🔥
Had to switch to Room 2 where I was greeted by a previous guest's cigarette butt (free souvenir?) and some tiny roommates having their own little party (pest infestation included at no extra charge!). #RoommateSurprise
**Service: 🌟🌟**
”Complimentary late checkout” = being locked out for 30 minutes contemplating life choices in the hallway! 🚪
WhatsApp ”customer care” moves slower than my grandma's internet! Had to explain basic faucet operation like I was teaching rocket science, and when locked out, had to share ALL my personal info AGAIN. Privacy who?? #WaitingGameChampion