Stayed at this hotel for just under two weeks in September. The rooms were very clean, and the hotel runs a sustainability provision which is great as who needs their room cleaned every day. We were located just outside one of the pools which made a great morning habit to sit and read a book in quiet with the most amazing views. Also had a member of staff come and give fresh cold water and watermelon totally unexpected. The stunning views of the mangroves, close walking distance to the local town, with bus service right outside the door. All the staff were polite and lovely with a special shout out to housekeeping and reception as being very attentive and nothing being too much. Great hotel would definitely recommend and would definitely stay again. The food was great, good value and extremely tasty. Didn't have many breakfasts but what we had was lovely. In the evening we would sometimes choose from the Mangrove bar menu - the pizzas I would say were a highlight and best I have eaten. Not one to take many photos but attached a few - difficult to capture paradise
This hotel is in a prime position overlooking the bay. The Tripadviser map in this listing, as seen on my computer at least, shows the wrong position. The hotel is down the end of Weld Street opposite Bedford Park, giving unrestricted views to Roebuck Bay. All the local features are in walking distance as this location is between China Town and the Town Beach and pier. Matso's is nearby and the markets are at the other end of Weld St. It's also just a 20 minute walk to the airport which we did because we did (just backpacks) for a morning flight because we had time. There is a bus stop very near The Conti and the half hourly service takes you through China Town and on to Cable Beach. The Conti itself is a wonderful blend of relaxed efficiency. All staff we met were skilled and friendly. There was no problem that they weren't happy to successfully deal with. We enjoyed the garden atmosphere in the alfresco dining area/pool area/garden area. It just represents Broome rather than what you might get from a modern build. We had two stays there and both rooms were of a high standard and had a private outdoor sitting area overlooking the garden and pool area. It was very relaxing. Overall, it was a great place to stay in Broome.
I would never stay at this hotel again! They put 2 single beds together to make a double bed and they were uneven. My Partner and I had the worst 4 nights sleep we have ever had in our life. When I took my concerns to the staff on the first day I was told that they were fully booked and could not move me. I was offered no compensation or complimentary treatments of any kind. My partner and I had to spend nice couple getaway in 2 single beds! Everyday I had to chase after cleaning staff to ask for new towels and was told that cleaning was not included in my room cost.I have never heard of such a thing at a hotel.
We enjoyed our stay here and the hotel was nicely located (very near Cable Beach but not too near, and near a nice little corner store which even does lunches) I was surprised that the lifts were not working (not much of an apology on the notices) - and that we hadn't been notified in advance. While we had an offer to help with luggage, many people wouldn’t be able to manage the stairs even with luggage being carried, so I don't know what would happen if they arrived and found there were no lifts! Our room - a pool view room - was spacious and the bed was fine. There’s a big desk and a sofa. The lighting was a bit dim; and all the surfaces were very high - not great for a shorter person. I couldn't even reach the top hanging rail in the wardrobe! On the other hand there was heaps of storage space in both the bathroom and the bedroom. I had forgotten, until glancing just now at another review reporting the same issue, that the toilet bowl was stained; when I reported it the reception person looked at me as though I was mad (no apology - but it was fixed that day!) We liked the pool, but I think for safety the location of the steps within the pool should be made visible from the pool itself. While not heated, the pool temperature was comfortable, despite being 'winter'. We ate in the restaurant one night, and although the ambience was lovely, the choice was limited and the food wasn't great. But it was OK. The breakfast is probably the weakest aspect. The continental breakfast is OK, but with some standard things missing, such as orange juice, and the bread for toast was stale; and you can have a meal cooked to order (but you won't necessarily get what you asked for - and all I got when I commented on an error was a shrug!) The breakfast staff when we were there were offhand and unhelpful, unlike nearly all the other staff at the hotel. I did enjoy seeing the tiny fans rotating above the plates on the buffet! If you eat breakfast outside, beware the birds who will swoop on your food if you are not there. In general we would return, but hope that the breakfast experience improves, and that the room cleaning is supervised (and that the lifts are fixed!) If you are a bit claustrophobic, go for a top floor room, as the copious vegetation, while delightful, obscures the view in front of some of the lower floor rooms overlooking the pool.