クエンカの人気ホテルを探す

5月に仲間と一緒に泊まりました。ホテルは駐車場、非常に豊富な朝食、駐車場を備えた包括的なホテルです。スタッフはとても注意深く、サブ情報を確認するのに役立ちました。

チェックイン後数時間でザヒールホテルを出ました。スタッフはフレンドリーで笑顔ですが、親切ですが、経営陣によって絶対に放棄され、ホテルの崩壊するインフラストラクチャの即興と言い訳を補うメンテナンスの問題に取り組むことができます。熱くないし、温かい水さえありません!!!そうです、4つ星ホテルには給湯システムに問題があり、2時間の間、彼らはラウンドを実行し、私たちが1つとして宣伝されているホテルで13泊の滞在をチェックインしたことを直接教えてくれませんでした。最高の場合、これは本当に最悪のものの1つを提供します。繰り返しますが、スタッフは最善を尽くしました。私たちの家族を快適にするために外出するとき、まだ勤務中のマネージャーがいない場合、フルキャパシティで満員のホテルで、マネージャーや義務はありません。一晩でもザヒールにこんなに多くのお金を支払わないでください。あなたは後悔するでしょう。

I've been in Cuenca around 10 times already and been to at least 8 different hotels and airbns, but Selina Cuenca is just perfect. The location of the hotel is the best, you are two steps away from cuenca old town, in front of the river, you cross the river through the multiple bridges and bam you are in the downtown cuenca. The hotel is beautiful, rooms, terrace, everything.

We picked this hotel for the location and great reviews. The location is good, but the customer service at the front desk is very bad. First, at checkin they could not find my reservation until I provided a printed copy. Then the person replies “Oh, you booked thru the website.” Like that’s different from the usual way??? I don’t know. We go to our room, it’s nice, but the lamp on one side only works if you find the correct position for the cord. We see a bracket on the ceiling for a smoke alarm, but no smoke alarm. The safe in the closet is locked. On our way out to dinner, we stop at the front desk and ask them to unlock the safe while we are out to dinner. He says he will do it ‘right away’. I also ask about laundry service, and the front desk person says there is a price sheet in the closet. We thank them and leave for dinner. We return to our room after dinner. Safe is still locked. The guy at the front desk sees us return, and suddenly remembers he was going to unlock our safe “right away.” He comes up, unlocks the safe and leaves. There are no instructions to set a code, and setting a code is different from safes I’ve used in other hotels. I look for the laundry price list. Nope, nowhere in the closet. I hike back down to the front desk and try to explain there is no laundry price sheet in the closet. He follows me back up to the room, looks in every drawer in the closet. No price sheet. He tracks one down for me. Yes, these are minor inconveniences, and they were addressed (finally) but at unnecessary inconvenience to us. Thus the 3 star review. Hope other guests have a better experience than I did in my first two hours at this hotel.