The double queen room we stayed in was surprisingly large, and exceptionally quiet considering the number of other guests, kids and the fact that we were not far from the pool and front desk. It's also convenient to lots of restaurants and shopping, while not being far from downtown or Lake Itasca State Park, which was our reason for being in the area. This was a great ”home base” for a couple of days in the area.
We checked in late on Friday. To listen to a party of young people. They appeared to underaged. They partied until 6:30am with the hotel staff doing nothing to stop the loud parting. At 6:30 we were awoken again to a fight between the party people. This happened several times during the night early morning to extremely loud disturbances. Several got scared and express their concern of getting in trouble for being underage and already in trouble with the law. One young man was left at the hotel. We heard him throwing items around. The vacuum outside his door first thing in the morning did not encourage him to exit the hotel. My husband encountered him in the hallway with a door slam. We expressed our concern and lack of the staff of handling this situation all night long in the morning. The staff was not very motivated to get this young man out of the hotel. We finally called the police. Once the police arrived the young man wouldn’t answer the door. Once he finally did was hostile to the police officer with vulgar language. I know we should not have had to pay for our stay as there was nothing remotely acceptable about this. The staffs in action from midnight to 10am was truly NOT acceptable. Not one apology, not one consideration to the quests that had to endure this and the lack of sleep. I don’t think it was our responsibility to deal with this problem!!!!! So far not one person from this hotel has contacted us about our stay after we spoke to the front desk several times during our short stay. I would not stay here!!!!!
The beds were good and slept very well. There was a good hot shower. The WIFI was adequate for personal use. The breakfast included cereal, milk, cheesy eggs, sausage and yogurt. There was enough seating for those eating. The check in process was quick and without problems. No elevator and there are 14 steep steps to the second floor.