リノの人気ホテルを探す

これは医療上の理由で計画外の旅行であり、愛する人と一緒に病院で長い日を過ごした後、このホテルには私たちが必要とするものがだけでした。食べ物は良かった、サービスは素晴らしかった、すべてが本当にきれいだった、そして新しいジムは例外的だった。絶対にお勧めします。フロントデスクのマイケルは朝はフレンドリーで、ビストロのダニエルはとてもポジティブでエネルギッシュで、伝染性があり、レストランのケビンは私の娘が夕食にグリルチーズとスープが好きかもしれないと考えているのをうっかり聞いた。あの子のために スープを温めるために 出かけたんだ

So first of all, I have been a platinum member for IHG® for over 10 years. This has got to be the most horrible experience I’ve ever had at any hotel. On August 12th, we booked two rooms at this hotel for a family trip with my parents and my family. We had a 6 AM flight to catch the next morning, however around 1230AM at night the fire alarm went off. We all exit the building which seem to be normal. The fire marshal stopped by and was there inspecting the building for about an additional one hour. The alarm was intermittently going on and off and it seemed that the fire marshal was having some problems turning it off. We were still outside the building for over an hour wondering what was going on and why we couldn’t go back in thinking there might have been a real incident of fire and they were inspecting the scene. Then all the sudden the fire marshal and his crew left as the fire alarm continued to go off. All the guest were stranded outside scratching their head wondering what was going on. Management left a note on the front desk stating that the manager was not available and that a fire alarm was malfunctioning and the tech was on his way. Around 2AM, Half the guest went back in holding their ears because the noise was over 100 dB loud. The other half were seemingly in their cars and they basically slept there all night. We went back into our rooms and had to cover the speaker inside of our hotel to muffle the sound. But the sound was still very loud and basically no one could get any sleep. Around 3:30 AM we couldn’t take it anymore and we packed our bags and left the hotel to head to a parking lot where we could rest before going to the airport. In a nutshell, we got zero sleep. The next day we called management asking if we can get a refund, they said to call back on Monday when there was “a manager“ available. I left numerous messages and they never called back. We never got a refund, we never heard from them. Essentially their fire alarm malfunctioned as it was still continuing to go off, guest were going back into the building to occupy their rooms, appallingly creating a more dangerous situation had there been a real fire. They made no effort to accommodate guests to place them into other IHG hotel tells nearby. This was an incident of a total collapse of management competence. This reminds me of torture methods where they force people to sit in environment that creates extreme mental anguish. If you are booking at this hotel, good luck.

ホテルは工事中で、これを知って宿泊しました。ただ、午前5時15分、その朝出発するまで連続していたので、屋外ブームの足場からの音が聞こえて迷惑でした。フロントを呼んで、午前9時まで経営は期待されませんでした。それといっても、残りの滞在は快適で気持ちが良かったです。ホテルは他と比べると狭いですが、部屋を見つけるのは簡単です。コヴィッドはルームサービスを変えており、それはまだ慣れる必要があります。******は小さいですが、スロットで楽しかったです(これは私たちが勝ったことを意味します!)。はい、私は再びここに滞在します!!

朝食はとても良いです、エキストラベッドにすることができます、子供に適しています、ホテルの場所は非常に便利で、多くのスーパーマーケットに囲まれています、行く場所は非常に便利です、空港まで10分。駐車場は無料です

RCIが提供するランキングをチェックする際にRCIを介して1週間2室予約しました。プロパティは10年以上ゴールドクラウンに評価されています。しかし、私たちの経験は混在していました。プロス フル調度品を備えた広々としたスタジオルーム。家具は古いが、よく維持されている。近くの川辺がすべての活動のハブであるため、場所は大きく前向きです。あらゆる種類の料理を提供するレストランは徒歩圏内です。駐車場は建物内にあります。アクティビティセンターはよく維持されています。欠点..7日間の全期間にわたってサービスはありません。マスクでスタッフが見えません。コヴィッドは言い訳のようです。フロントオフィスのスタッフは丁寧で親切ですが、時間共有の顧客に基本的なサービスを拒否するように指示されました。他のゲストも部屋を掃除するために掃除機を貸すように懇願しているのを見ました。私たちは同じストレスを経験しました。フロントオフィスから部屋を変えるためにグレースを節約するだけです。最終的な推奨...この場所を数日間予約しても大丈夫です。長期滞在を計画している場合は避けてください。

清潔で快適、衛生的、広々とした明るい、部屋にはキッチンがあり、とても便利です、ベッドは特に快適に眠れます、ソファは悪くありません、小さなスイート、美しい環境ですか？

かなりきれいで、ホテルのデポジットは返金に時間がかかりすぎ、1か月かかりましたが、駐車場はありませんでしたが、駐車料金は14ドルでした。

The place seems very unorganized. Tammy Adams is supposed to be the manager but we stayed 3 weeks and many things were not up to Hilton standards We had no phone , clock or desk lamp. I tried to call the front desk several times and let the phone ring at least 20 times each time and no one answered. I was a cancer patient and really was not well. I was taking meds every hour and a half day and night. Not having a clock was very difficult in the night. A friend sent flowers and she hadn’t heard from me so she actually called to find out that they had arrived so my husband went to get them. David, at the desk, said he’d come up to tell me but I he didn’t leave me sticky note on the door. If I had a phone , like at other hotels, I would have been left a message. We were told housekeeping would come on Thursday, then Friday then finally came on Saturday. I was really suffering and bed ridden. The housekeeper Allie was so accommodating and helpful. I want to compliment her. I asked about why she hadn’t come and she said she’d been assigned 413 not 415 those days. The next week no service until Monday of the following week then again on Wednesday. The day before we left. It seems like there is no house keeping supervisor. I do want to compliment Crystal who was serving breakfast and Wednesday evening social refreshments She is very friendly and helpful she makes sure the food is great. Home made cookies a favorite. Even though CRol Nicholson is the event manager, she is very friendly to the guests and staff. She helped us get our reservations straightened out because we had to stay the 2 weekends We could have been with out a room if Carol hadn’t fixed it. My husband had tried to arrange the reservations with Anita but not done right. A suggestion for the custodian. The lobby restroom floor was very wet after he mopped yes there was a cone saying wet floor but I suggest he be given a dry mop to use after using the wet one. A disabled lady had to use it and had to grab the sink. It’s not hard to dry the floor!!! I’m disappointed that the quality of this Hilton has dropped so much. We’ve been going there over 5 years because of my health problems.