Shower hard to operate. No regular coffee in room, $200 deposit paid for incidentals at check in… today I have a bill charge taken out of $119.25, instead of the credit of $200 back . I had already paid the reservation in full to Trip.com before check in. Front desk staff was very rude during entire stay. Most problematic even still was that I did NOT have wifi connection during the entire stay! Had to use my cellular data in the room all during the night … front desk never resolved nor seemed concerned about not having wifi access , nor did they offer a solution or compensation. We sat out front of the hotel for over 3 hours trying to come up with the $200 credit card to “authorize” for incidentals. Not the best experience for my birthday or ever! Calling hotel now about the non return of my $200 and double paying for the room that we only in from 10:30 pm- 12:15 next day!
Thank you to each of the incredible staff who made our vacation comfortable and inviting. We received a very warm Hilton welcome the moment we walked through the door by the young lady who checked us in. She was also at the front desk throughout the weekend to answer questions and guide us with local places to go and fun things to do, which was extremely helpful. Our room was everything we expected and more! It was clean, roomy and homey. The bed and pillows were comfortable and the room itself was bright and cheery. It was very quiet and we were able to have a great nights sleep. The room had a little kitchen in it, as well, which was perfect for us! There was plenty of parking around the back of the hotel and the parking lot was well lit and we felt safe. The hotel is located in a perfect place. It’s within walking distance to a coffee shop across the street and Soda City Market, which is several blocks away. Next time you’re in Columbia, and looking for a nice place to stay, we would recommend that you stay here! We sincerely appreciate having had the opportunity to have stayed here and hope to be back again sometime in the future. Thanks again to all of you at Hilton Garden Inn! Keep being awesome!
I don't like leaving negative reviews because I understand things happen. Especially when I must say Embassy Suites has been our go to hotel. Unfortunately, we are going to have to switch to a different brand. It is understandable that hotel cannot stay “brand new” however routine maintenance of the rooms should be a minimum. The past few times we have stay it has been the same thing, the rooms have been run down. If it is not a newer hotel, the Embassy brand does not seem to do just a basic job of maintenance. Our most recent stay, the room was subpar at best. The bathtub was peeling, the furniture had so may stains on them my wife pulled the sheet of the bed just to sit on it, the wall paper had ripples in it, not bubbles but ripples. To top it off, we got bit by only what we can say were beg bugs. If it was for the poor maintenance, I would chalk the beg bugs up to what happens in the hotel industry, they are bound to happen even at the most expensive of hotels however, this hotel was so poorly maintained, it is more likely they have take not measure to control this. We have noticed this trend with older Embassy Suites Hotels, usually located in predominately minority populated areas. Really sad. The staff was nice and friendly but they can’t make up for the poor room. If we would have checked in earlier, we would have demanded a refund and went somewhere else.
I was so disappointed in my stay. First let me say I received a call when I checked in to see how things were and I said fine. Well later when I was ready to shower, I realized there was no body wash in the compartment. I called downstairs and some was brought up. Then as I was cleaning up the living area, I realized the trash had not been taken out from the previous guest. This really made me feel as if my room had not been cleaned properly. I had no coffee cups or coffee in my room just a coffee lid. I just did not have a pleasant stay at all. The room was spacious and the renovations were nice but apprehensive about staying again.
My friends and I booked our stay through ******* and when we showed up it turned out ******* never confirmed our reservation with the hotel so there were no rooms available. Lucky the staff here came to our rescue and was able to get a room that someone had just checked out of ready for us in a couple hours. Julie the front desk manager and her staff had excellent customer service and were very accommodating.