昆明君楽酒店(Grand Park Kunming)は、翠湖公園(Green Lake Park)のそばにあり、市内商業中心区や云南大学(Yunnan University)、市内のいくつかの景観地区へのアクセスが便利です。5つ星レベルのさまざまなタイプの客室があり、高速ブロードバンドのインターネットアクセス、IDD電話、衛星テレビ チャンネルなどが完備されています。熱帯植物の庭園とひとつになった終日オープンのコーヒーショップでは、多国籍料理やアジア料理、また中国レストランでは本格的な広東料理や云南料理をふるまい、カクテルを片手に庭園を見ながらリラックスいただいたり、街や有名な翠湖(Green Lake)のパノラマをご覧いただくことができます。カクテル レセプション、祝賀会、セミナーなどの会場やビジネスサービスもあります。
旅先の様々な魅力を発見したいお客様に、昆明センターホリデイ・インホテルは最適です。昆明センターホリデイ・インホテルは、昆明でも指折りの素晴らしい宿泊施設の内の一つです。当施設は昆明駅から3km、昆明長水国際空港から24kmと、便利な立地です。市内の交通網は充実しており、徒歩圏内には東風広場があります。付近には文明街歴史文化街区やKunming Feihudui Memorial Hall、南屏徒歩街などがあり、昆明の観光に非常に便利な立地です。長い一日の終わりには、館内施設でくつろぐのもお勧めです。昆明の当施設には、駐車場が併設されており、非常に便利です。このホテルのサービスレベルは高いと評判です。このホテルは、家族連れのお客様に好評です。
「This hotel is good location, clean, safety security and good service. Have a good coffee , tea for free at their lobby. Nice staff polite , service mind. If i return Kunming , i surely stay here. Recommended!!!!」
PPsymondDespite the convenient location, comfortable beds, and all-important quiet sleep we managed to get, the hotel's communication to arrange our pick up from the train station at night and what turned out to be a self-check-in was just dismal, clearly needing more training to ensure better organisation for future guests. The following constructive advice is to help the hotel improve and for (particularly foreign) guests to note:
1. Ask for guests' phone number and inform the driver well in advance of our arrival, instead of waiting till the very last minute to do so. We reached out to the hotel via WeChat the day before and rightfully received detailed instructions (in Chinese) to find the driver (the pick up service is actually outsourced to a separate company using 3 different vans), but once we found the van, the driver angrily insisted we call the hotel to identify us by confirming our phone number - we were not allowed to board without the hotel's confirmation, which should have been done directly with the driver well in advance of our arrival.
2. This hotel is not manned after hours, let alone 24 hours, so please make it known well beforehand that we will have to check in ourselves if arriving after hours, and provide clear instructions on how to do so instead of communicating them through the phone while guiding us using the security cameras. It is not the guests' responsibility to do your administrative work (to report ourselves to the authorities by scanning the police QR code and filling out our details) at 11 o'clock at night when we have an early morning train to catch the following day. The hotel should allow guests to enter the room as soon as possible upon arrival, not have us wait half an hour while they struggle with what was clearly their first time checking in foreign guests - worse still over the phone - insisting that this be done before we could enter our room.
3. If the hotel truly wants the patronage of foreign guests, they will have to prioritise our convenience and comfort over theirs by actually having someone check us in in-person. Remotely doing so to save costs is as absurd as expecting foreign guests to communicate our details over the phone, sending photos of ourselves, our passport details etc. via WeChat, and then finding our room card and the room by talking to someone over the phone in Chinese. At the very least, these requirements and instructions should be clearly produced and communicated beforehand so that nothing is improvised.
We hope the above experience helps improve what is a decent hotel providing good value for money.