Tissa’s Inn is in a lovely old area of Kochi. Sanitha went out of her way to helping us. I was unwell, and on the day before we arrived asked if we could have help sourcing a doctor. Everything was organised for us the next day, including a great local Tuk Tuk guy who walked us through the Indian hospital process to see the GP. Then, Sanitha jumped in and chased up our next day transfer who were being unresponsive. The hotel itself is beautiful and a great spot to base yourself out of for Fort Kochi.
'Kerala, A Land where everyone is welcome.” There cannot be a better property in God's own country than Taj Malabar! You have to be here to witness sheer bliss and serenity. Words can never express our experience. Be it the dining experience at The Boat House or the evening Boat ride, the scrumptious buffet breakfasts and dinners, the tranquil views of the lake from the heritage rooms, the experience itself is second to none. The entire staff resonates with the true identity of The Taj which makes us crave for more vacations here. A seven star experience in every aspect. Looking forward to spending many many long weekends here. Thank you for taking such good care of us, always.
Excellent stay with extremely courteous and helpful staff that will make sure you have a great experience from check in to check out. Beautiful and spacious room and has direct accesability to Forum Mall. The only thing that can be better would be a few more continental options in the breakfast buffet.
SshortsortieThe hospitality industry is so profit driven it has lost its perspective on its true purpose. It is rare to find a great hotel but funnily enough it is rare to find a very bad hotel or a bad hotel experience. Neemrana Tower House in Cochin, was a bad experience for my family. I booked a family room (1 king bed+1 queen bed) with an extra bed for 2 days and nights, for 4 persons from May 13th to 15th, 3+weeks in advance after clarifying details on their websites, other platforms and by calling the Manager operations, Ms. Vinita Vijayan herself. I was told that yes it was available and that booking any later would not guarantee the same facility. The booking was done online in full payment for 3 persons with extra bed charges to be paid at the hotel on arrival. I reconfirmed our booking a few days before our travel as well. At no point were we aware or told that the premises were being renovated. Come 13th of May, when we reached the hotel just before 4pm after traveling from Pollachi, we noticed that the hotel was under repair with no staff in sight to immediately receive or guide us. I walked into what seemed like the reception, saw no one and then looked further in, to see a lady who was the manager working on her system in her office. I introduced myself and had to ask her for guidance and help for parking and baggage. After 15 minutes of that, we checked in. I even paid up the additional extra bed charges for 2 days. As we were moving to our room, we saw that all the rooms were being renovated. Our's seemed to be the only one ready. On asking about the pool the manager said that it was being renovated too. Basically apart from meals in our room or the dining area, the rest of the hotel was unusable. On confronting the manager, she said she had informed us and it was updated on the website. Both NOT TRUE, which I double checked. She offered no compensation or even explanation. That's when we got upset and I asked for some reparation of what was an obvious con. She was unapologetic and almost indifferent! Long story short, we took care of our own comfort. I insisted on a refund, which was promised with no timeline. Refund of the extra bed was offered too of the day we were staying and the next, but the manager refused to commit in a mail. The next morning despite assurance of a formal mail about the refund as payment was not immediately possible, there was nothing. After insisting, a short mail was sent promising 1 day's refund. We checked out at 10.30am. After about 2 days, 1 day's refund was done without the additional bed charges including the day we did not stay( we were charged for a bed we did not use) Throughout the stay there were no efforts to make us comfortable. The breakfast was lack lustre and just average with runny scrambled eggs. Definitely not going to trust the Neemrana brand again. Beautiful property, horrible management.
ゲゲストHad an excellent stay. Service was top notch. We were greeted very courteously at the reception by Sanika . She made sure everything was sorted and took us to the room. All the amenities weee excellent. At swimming pool sharif really went out of his way while dealing with my son.
Even restaurant food was really good
We were served very well by Athul there
ゲゲストHad a nice experience from the crescent suits cochin, room was neat and clean, family friendly hotels, i travel-led lots of places so the service that i got from here i can say clearly exceptional, staffs are friendly and supportive for my needs, highly recommendable for couples and families
NNathonIt was fantastic facility and kind staffs. The restaurant was amazing. I traveled over 80countries but i ve never seen this kind of nice hotel. Ofcourse its location is little bit far from Port kochi but the price is quiet nice and the hotel room has refrigerator and washing machine.
TTraveling TanSapphire Club Metro offers a convenient and comfortable stay, ideally situated in the heart of the city. The location serves as a perfect base for exploring, with some of the area's famed tourist attractions, such as the Chinese nets and Jew Town, being just a 30-minute ride away. Despite the central location, the rides to these destinations are surprisingly inexpensive, adding to the convenience of the stay.
Room 201, while directly facing a wall, surprisingly retains a bright and inviting atmosphere. Sapphire Club Metro was a good choice for my travels because I was seeking a blend of city life convenience with easy access to cultural and historical sites.
ゲゲストGinger has become my regular hotel when I go to Kochi.
The location is great at Kalamassery.
The front desk staff and the staff at the restaurant are very helpful and customer friendly.
The housekeeping could improve . Unless we specify the rooms are not cleaned daily. Sometimes even after a request the rooms are not done . I’m sure that’s something that can be rectified.
ゲゲストAmazing staff and very beautiful and stylish hotel. The architecture, the rooms, the gardens and pool are really beautiful, sensitive to local styles as well as super comfortable. The pool was very refreshing after a day out in the hot weather and very clean. I had an extremely relaxing Ayurvedic massage in the treatment room with a very experienced practitioner. The breakfast was lovely and the dining room is fresh and charming. But most of all, the staff were incredible! They were there for my every need and provided advice and even booked my train onward train ticket and arranged for me to be taken to the station early in the morning. Its in an interesting location with a theatre right next door. I cannot recommend the wonderful hotel highly enough.