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クマラコム ホテルの宿泊者口コミ・レビュー

パラダイス リゾーツ
3.8/557レビュー
Me and a colleague booked this resort for a 1 night stay on 18th September through MMT as part of a business meeting with a client based out of Kottayam. We were traveling from Bangalore and reached the resort at 12pm as per the check in time stated in the booking confirmation, but from reception it was told that they've recently changed the check in time to 2pm however it wasn'tcommunicated to us. After talking and waiting for about half an hour they've alloted the room. Below are our specific experience at Paradise Resort, Kumarakom: 1. Food options in the menu weren't available. Said that there is a party going on for another group, so cheff is busy with that and only limited items are available for other guests. 2. We were having a beer sitting at the varantha of our cottage. Then a staff came, said that he's the GM of the resort and told us there is a police officer and group of friends staying in the resort (two cottage after ours), so we cannot have beer in our cottage's varantha. But this group of people were enjoying drinks in front of their cottage and walking around the property with liquor. So we had a little bit of argument, and our point was ”the rule within the resort should be same for all guests.” The GM wasn't ready to accept that and behaved us in an unprofessional tone. He was often saying he's the GM, also said that they've contact with politicians, police and local leaders, so if you doesn't want to stay then you should leave. It was clear threatening and an unacceptable way of communication from a person who should be treating all customers equally. 3. Finally we complained at MMT and vacated the resort 2 hours after check-in. Even when we were leaving, the way staff and GM communicated was inappropriate. 4. After vacating, we've booked Abad Whispering Palms (a nearby resort) and stayed there overnight. It was an amazing experience at Abad and from all staffs. 5. Overall, Paradise Resort management should give some sort of hospitality training to their staffs. I believe some of the reviews they've on google or other booking platforms are paid reviews. At present this resort doesn't even qualify for a 1 star rating.
ザ ズリ クマラコム ケララ リゾート & スパ
4.3/555レビュー
この場所は、その外観から明らかにその素晴らしさを過ぎています。デラックス ラグーン ビュー ルームは、「ベスト」の日付を過ぎています。家具がひびが入っていて、鏡に大きな汚れがあり、チェックインしたときに部屋に臭いがし、エアコンは19度の1つの設定でのみ機能します。木工は粗末に修理され、ガラスのドアは汚れで黄色になりました。プロパティのメンテナンスとメンテナンスは明らかに深刻な注意を払っています。悲しいことに、部屋の写真を***年齢に示そうとしたとき、それはほとんど心配を引き起こしませんでした。延長された Covid ロックダウン、熱帯気候と湿った空気が、不動産に大きな被害をもたらしたと知らされました。言い換えれば、私たちは本当に多くのことをすることはできません!しかし、おそらくプロパティの改修が進行中です。説明は有効かもしれませんが、無関心な反応は苛立ち、まったく予想外でした。そして、とにかく、なぜ私たちは有料のゲストとして、より良いことを期待してはいけませんか?今朝の朝食で、パパイヤは熟しておらず、パイナップルは熟しすぎ、変色しました。そして最高。 - 彼らはまともで新鮮で熟した地元のバナナを見つけることができませんでした!昼食時にタイのグリーンカレーは辛くて辛くて、4人でスプーン以上食べられませんでした。私たちはそれを食べることを拒否し、彼らにそれを取り戻すように頼みました。しかし驚くべきことに、それは私たちの請求書に現れました - 謝罪は提供されませんでした。当然のことながら、私たちは料理の支払いを拒否しました。最初の24時間はかなり多事でした。
タジ クマラコム リゾート & スパ ケララ
4.5/562レビュー
Beautiful property amidst serene nature.Perfect to unwind from the busy schedules.The Villas are designed perfectly.The food was good. The Chef Mr Abin George was kind enough to personally take care of our dietary needs. The desserts are to die for. Seafood was not upto the mark, both in variety and in taste..Check in and check out was swift and hassle free, thanks to Ms Priya at the front desk. Cheers..!
リズムクマラコム
4.2/586レビュー
i recently had the pleasure of staying at this beautiful resort, and it was an incredibly relaxing experience. the ambience inside the property is truly pleasing and serene, with a nature-friendly vibe that immediately puts you at ease. the rooms were well-maintained, spacious, and provided a perfect balance of comfort and style. one of the highlights of the resort is definitely the pool—it’s stunning and adds so much to the overall experience. if you’re visiting, i highly recommend opting for the pool-view villas; they offer an unbeatable view and atmosphere. the food was delicious, with a wide variety of options, although slightly on the pricey side. that said, the quality more than made up for it. lastly, the staff were incredibly friendly and helpful, making our stay even more enjoyable. overall, a wonderful place for a peaceful getaway!
クマラコム レイク リゾート
4.7/548レビュー
This resort has some very nice people working around the property, but unfortunately the head, the General Manager Mr. Sajish of this resort made our experience here the absolute worst experience we have ever had in our lives. When we checked in we were given probably the worst room in the resort, much worse than rooms that were less expensive than the one we had reserved. We had HUGE rats running around outside our room, the bathroom was an outdoor bathroom with NO DOORS, connected to the small outdoor pool that we had. We asked for blackout curtains, and they taped some pieces of black paper to some windows. All in all...absolutely terrible. When we asked to switch rooms, they refused, saying the resort was full. We changed our airline booking to leave a day early, and told the staff that we would only stay 2 nights instead of the 3 nights we had booked. But they refused to accept their faults. The hotel, and the GM Mr. Sajish refused to refund us the 3rd night and locked the main gate to the hotel, not allowing us to leave until we signed the credit card receipt forcing us to pay for all 3 nights. This was the most insulting disgusting experience we have ever been thru and I am surprised that the owners allow this kind of treatment to guests at a supposed 5 star resort. We remain very disappointed in the way we were treated and will never go back to any of their properties again.
Coconut Lagoon Kumarakom- a CGH Earth Experience
4.6/547レビュー
It's an amazing place for anyone who wishes to experience the backwaters in a more localised way. Coconut lagoon is a great space combining diverse experiences in a single place!! Their staff is amazing, prompt and responsive. We went for the village visit through the e-bikes and cycled across the villages on the backwaters, met with some locals, learnt about the coir making process, toddy tapping! And to make this easier for us, we had Vishnu who is the naturalist at coconut lagoon. He has a really good understanding of his subject and makes sure we don't miss out on the details of our events. It's a must visit place for offbeat backwater experiences.

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ホテル・旅館の基本情報

ホテル数31
レビュー数837
最高値201,660円
最安値6,379円
平均価格(平日)33,927円
平均価格(週末)34,638円