I booked a double room and my plans changed, I needed a single room with one bed. I asked them to make the change even without a refund of the difference in price, they refused.
They had rooms available, but said since you booked through an agenty, we cannot make any changes to your booking.
Really??
Excellent hotel. Well located with new modern design throughout and very pleasant place to be. Very close to the shops and river. Which is ideal to get around with ease.