Globales Costa de la Calma

We arrived at past midnight to meet an elderly receptionist who refused to let my 7yr old stay. For almost an hour we were stuck at reception. Tired and now stressed. They then insisted on holding my daughter’s passport ( as though we would pay to stay in a hotel for four nights and run away after one night). That act alone was INSULTING!. First thing in the morning they kept calling to ask for an extra €48 to let my kid stay. Please note that on the trip.com site it says kids under 12 stay for free and the room was large enough for two adults and a child. There was a sofa bed. Clearly this €48 was more important to them than courtesy. There were better ways to handle this. The money was paid by me. I was very very displeased.

Très beau hôtel, conviviale… la ville est sympa. J’y retournerais 😻

The Apartment Hotel is not 4 stars.Wouldn't go back again staff were not helpful.The pool is too small and you be luckly to get sunbed.The apartment was not great as you can see attached photo.We get complain from people at the reception about paying tax as we pay €132 for three people because it a 4 stars.Crazy! We only get one key pad between the three of us which not right as we all adults.