ネウムのホテル

So we arrived at the hotel for our 4 nights stay and were greeted by NO place to park, busses, cars parked everywhere. Complete ZOO.. one person working outside Vlado I believe his name is , was amazing, but to appoint one single person to manage 300 car parking lot or lack thereof is insane. Vlado told us to park on the street side which hotel owns and even all that was taken so I had to drive around neum to find my way back to the hotel. Finally Vlado asked me to park in front of 3 other cars who are gonna be Checking out the next day? Ok , wild, but we were tired and said ok. Vlado asked to leave a phone number on the dashboard and they would call us in the morning if we needed to move the car. So I left them my USA phone number. I didn’t know that hotel couldn’t call me on that number! How would I know and lastly, why am I ever being bothered by this. I am your guest paying to stay here. You said you had parking? Where is it? You are not paying me to stay at your resort. Apparently the staff tried to get a hold of us while we were at breakfast and finally one super rude and mean front desk agent ( short woman, dark hair) knocked on my daughters room and yelled at her to move the car. My 14 years old doesn’t speak Bosnian or Croatian very well so she came running to our room to let us know. When my wife went downstairs to help sort this out, this very same nasty woman yelled at her , like, people are trying to leave but they can’t cuz you parked in front of them and we can’t get a hold of you etc. she went off on us , HER guests??? We finally sorted it out and I went back to confront her personally and she kept going and arguing with us, we finally told her we couldn’t believe that she’s still arguing with us and walked away. She just had this DUMB look on her face and couldn’t understand I guess that we are her guests and she should treat us with respect and dignity. This woman has NO business being in hospitality industry. Next day I needed a favor from the front desk. She stood there and wouldn’t even look at us so I ended up waiting for another person to become available . How can you employ someone so rude like her to run your front desk for you? Front desk is the first impression of your establishment? Please send her and all of your front desk staff including the manager to take some customer service classes or training . Smile is free though and goes a long way ! Anyway, staff was hit or miss and so was the service. Beach was packed crowded, everyone smoking everywhere! Staff treats you mostly like you are a BOTHER to them. If you are a foreign guest and not local who I guess let these people walk all over them this is not a place for you. I work in the industry and person like this woman or some of these guys would not survive a day at my hotel. Kudos to Edin, Vlado, Dejan, again, please send your staff to customer service training. This hotel is opened seasonally so that’s maybe why service sucks here. Never again!!

Vacances en famille, 3 adultes 1 ado de 13 ans. Séjour réservé via Fram voyage. Il faut bien prendre en compte que l hôtel est en Bosnie et non en Croatie, c est à 50mn de Dubrovnik. L hôtel est correct, nous avions pris 2 chambres vu mer (très belle vue) et étions au 7e étage. Nos chambres étaient correctes (ni bien ni pas bien) mais un peu vieillotte. Personnel ok. Séjour en demi pension. Repas, Ok pour 4 à 5 jours car le choix n est pas très varié. Neum étant une station balnéaire très animé, il y a beaucoup de restaurant et snack autour pour déjeuner. Je ne préconise pas plus de 6 jours à Neum, au niveau des activités et choses à voir c est assez limité : Mostar et les chutes d eau de Kravice, balade en mer à faire au centre de Neum pour aller sur la plateforme resto/bar, plage/piscine hôtel, Dubrovnik ville, pour les autres visites il faudra soit prendre les excursions avec l hôtel pas moins de 50€/pers ou avoir une voiture mais tout est à au moins 1h de voiture. Location de voiture possible auprès du contact de l hôtel. Gros point négatif : la ville étant très animé, les chambres donnant sur la mer ne sont pas du tout insonorisé, impossible de dormir avant 1h du matin. Demander les chambres en dessous du 4e étages qui sont en double vitrages. Autres points, nous n avons pas trouvé les Bosniaques très agréable ni souriant. Pour info, Neum est l équivalent de notre St Tropez, fréquenté en majorité par la bourgeoisie Bosniaque et croate ainsi que des albanais. Points positif : ville animée, tarifs beaucoup plus abordable que la Croatie, plage de galets mais eau turquoise et chaude. Nous avons apprécié notre séjour. A faire, mais pour un court séjour : point de départ ou étapes pour découvrir la côte Dalmatien qui est magnifique.

旅先の様々な魅力を発見したいお客様に、Hotel Villa Novaは最適です。Hotel Villa Novaは、ネウムでも指折りの素晴らしい宿泊施設の内の一つです。当施設はモスタル空港から約78kmの距離にあります。最寄の空港はモスタル空港、当施設から約78kmで、空港ご利用のお客様にお勧めです。付近にはPlaža NeumやMali Školj、Crkva svetog Ivanaがあり、観光に大変便利です。忙しい一日の締めくくりには、夜の街を楽しんだり、館内でくつろいだりしてお過ごしください。ネウムの当施設には、併設の駐車場があります。