Not a 5 star hotel, 3 star would be fair. Rooms and corridors are dated and in need of refurbishment. Bathrooms were good. The built in wardrobes are old and the door came off in one of our rooms. We paid a lot of money to stay here and was frustrating our mini fridge was not replenished and we had to pay extra for this. Just water and soft drinks was what we wanted but no. Every other all inclusive our fridge has been stocked with soft drinks and beer. On arrival we checked in and got given our keys and that was that. There was no explanation as to where we eat, what other restaurants we could book into, entertainment, activities, snacks etc. Every other hotel we have had a 10/15 minute welcome talk and a drink. Not here! We booked as we were told it had a sports bar but there isn’t one. They put a screen up for one football game. We were also told there was a night club but there wasn’t. The entertainment, if you can call it that, was awful and nothing more than a bit of music on the patio. We did see that there was a small amphitheater but that wasn’t open again a shame as we book all inclusives for this. The hotel is also a wedding venue and priority gets given to the wedding so we felt very second fiddle. Not only was a chunk of hotel used for this but more importantly all the staff were too so the service for us guests was painfully slow. I even said something to one of the barmen and he asked me if I had seen Fawlty Towers!! Then the beach it was dirty and far from impressive of only the hotel took care of it like the neighbouring hotel. On our first day there it was lined with numerous bin liners. With 5 kids the entertainment was important to us but that was a let down then the water sports was also. Half of the activities were not in operation. The main boat was being refurbished we were told - maybe do that in the quiet time or when the hotel is closed…. We had a lovely holiday nevertheless but had to make our own fun. There are local activities close such as water park and boat trips and beaches nearby which do offer water sports. We would not return and left feeling slightly ripped off
良い
60レビュー