We booked room 270. The window was large and open, offering a stunning sea view. Although the staff didn’t speak English, we communicated easily using a translation app — it wasn’t a problem at all. Everything was clean, and the room had smart features. There were convenient light and curtain controls right next to the bed, which made our stay even more comfortable.
If you're planning a trip to the sea, this hotel has a truly luxurious view and a perfect location. It was both cozy and elegant. We're definitely ready to stay here again. Thank you!
By the way, I am very satisfied with the check-in experience. The lobby is large and the environment is very good, especially the front desk service is super super super good!!!! YoYO check-in is fast, the room is fully equipped, and the bed is very comfortable, which is very good!
The room is fair for its price, but there are several downsides. The bathroom was old and dirty, which was disappointing. While the room itself was mostly okay because it was affordable, I wouldn’t recommend staying here in winter. The room was very cold, the air conditioner didn’t work well, and it was extremely noisy. I ended up turning it off just to avoid the noise, but that left the room freezing. The shower barely worked, making it impossible to take a proper shower. Additionally, I purchased an extra breakfast, but it wasn’t worth the money. If you stay at this hotel, I’d suggest having breakfast somewhere else.
GGlenysMThe Modern Crystal Hotel in Baoding is only a 2 minute walk to & from Baoding Railway Station and there are lots of small shops and places to eat, as well as a shopping mall nearby which includes an Apple store!
The hotel is quite old and some parts of the rooms I saw were badly in need of refurbishing, but the customer service is excellent. Every staff member I dealt with during my 3 night stay was wonderful …. the Reception staff, and the lovely ladies who clean the rooms and work in the dining room were all consistently and naturally extremely helpful and friendly to me ☺️
The Reception staff ask if you use WeChat, which is great, because you can message them if you need to ask anything and they respond immediately. One of the young guys on Reception went out of his way to help me when the sole of my shoe came away from my shoe, by trying to find a shoe repair shop (there wasn’t one) and then finding & ordering shoe repair glue on Amazon China for me and delivering it to me in my room an hour later! That kind of service is really heartwarming to a foreign traveller 💜
There is a hotel laundry available for guests to use, which was great! BYO laundry detergent.
The only real issue - and it’s a major issue - was that smoking is allowed (and encouraged) in the hotel, which, as an Australian, I find shocking and quite unacceptable in this day & age of global “no smoking” health laws.
The first room I was allocated smelt so badly of cigarette smoke, I couldn’t stay in it and requested a clean smelling room. The Reception staff complied immediately, and the 2nd room was much better, although it also had a very faint cigarette smell which was not ideal because it spoils the enjoyment of the room, and a No Smoking room should not smell of cigarette smoke at all, but I assume that every room was probably the same. Even the lifts & foyers on each floor smelt badly of cigarette smoke, and it wasn’t nice to see ashtrays everywhere.
I have found the same problem in other hotels in China on this visit, more than ever before, and it’s really not pleasant for those of us who hate the smell of cigarette smoke and also get headaches from the horrible smell. It’s a shame, because no matter how excellent the customer service is, the cigarette smoking would prevent me from booking there again, or recommending it to anyone. Pity 😟
ゲゲストA lot of sand in the room (especially bathroom). Some lights were not working and room service is broken into few visits per day with the first one early in the morning. Otherwise great experience, welcoming staff, good price.
ゲゲストThe room and women's lockers were clean, but there were many dirty towels left in the resting area next to the hot springs pools. Customer service at the front desk wasn't very good this time when we wanted to go to the hot springs. The man working the front desk took a long time finding someone to accompany us to the hot springs, and when a lady finally came to accompany us there, she took us back to our rooms, instead, even though we had clearly told the man at the front desk we wanted to go to the hot springs. The employees didn't communicate with each other clearly,nor did they use common sense. When I first asked the front desk employee to accompany us to the hot springs, he said no and waved us away, but I knew it was complicated to get there and he had to tell the hot springs we were hotel guests, like what happened when I had stayed there before. It's only possible to communicate using a translation app here, since no employee speaks a single word of English, even. The restaurant's electronic menu is only in Chinese, too, so we needed to use a translation app to read the menu, also. They didn't light up all the lights in the hot springs area tonight, so it was much darker than when I had come here before. Regarding our hotel room, the refrigerator didn't work, even though it was plugged in, and the mattresses were hard.