We received a very warm welcome when we arrived in the morning. We are allowed to check into our room early despite the check in time is 12pm, and we received free movie tickets too. There is a range of Chinese tea to choose from for the afternoon tea. The breakfast is yummy, and the service is fantastic, the lady manager arrange to send us to the train station when we leave . I Will definitely recommend This hotel to all my friends.
It's been a while since I last stayed in a hotel of this category: mammoth-sized with hundreds of rooms, endless amenities and army of staff. While this category of hotels considers itself mid-range, from my perspective they are almost always overpriced. Not this one! I found it more than affordable and I would definitely stay longer or would come again when the chance comes. I enjoyed the feel of anonimity granted by the size of the establishment, the size of my room and bed, as well as the location. It was clean, especially for China, and well equipped with amenities. I had a great rest there.
A clean and good hotel with laundry facility and close to many eateries.
Location are outside the busy area of Zhengding Ancient Town. (approx 10 minutes walk)
The staff are very helpful and housekeeping are very considerate. I stay next to housekeeping towel and linen storage room. Did not hear them talking loudly or makes a lot of noise like other hotels that I stayed in.
Highly recommend this hotel as every room has own air-conditioning unit. Perfect for spring n autumn where other hotels with central air-con will turn on heater and makes the room too hot for sleeping.
GGLENYSThe Modern Crystal Hotel in Baoding is only a 2 minute walk to & from Baoding Railway Station and there are lots of small shops and places to eat, as well as a shopping mall nearby which includes an Apple store!
The hotel is quite old and some parts of the rooms I saw were badly in need of refurbishing, but the customer service is excellent. Every staff member I dealt with during my 3 night stay was wonderful …. the Reception staff, and the lovely ladies who clean the rooms and work in the dining room were all consistently and naturally extremely helpful and friendly to me ☺️
The Reception staff ask if you use WeChat, which is great, because you can message them if you need to ask anything and they respond immediately. One of the young guys on Reception went out of his way to help me when the sole of my shoe came away from my shoe, by trying to find a shoe repair shop (there wasn’t one) and then finding & ordering shoe repair glue on Amazon China for me and delivering it to me in my room an hour later! That kind of service is really heartwarming to a foreign traveller 💜
There is a hotel laundry available for guests to use, which was great! BYO laundry detergent.
The only real issue - and it’s a major issue - was that smoking is allowed (and encouraged) in the hotel, which, as an Australian, I find shocking and quite unacceptable in this day & age of global “no smoking” health laws.
The first room I was allocated smelt so badly of cigarette smoke, I couldn’t stay in it and requested a clean smelling room. The Reception staff complied immediately, and the 2nd room was much better, although it also had a very faint cigarette smell which was not ideal because it spoils the enjoyment of the room, and a No Smoking room should not smell of cigarette smoke at all, but I assume that every room was probably the same. Even the lifts & foyers on each floor smelt badly of cigarette smoke, and it wasn’t nice to see ashtrays everywhere.
I have found the same problem in other hotels in China on this visit, more than ever before, and it’s really not pleasant for those of us who hate the smell of cigarette smoke and also get headaches from the horrible smell. It’s a shame, because no matter how excellent the customer service is, the cigarette smoking would prevent me from booking there again, or recommending it to anyone. Pity 😟
RRAWABIBy the way, I am very satisfied with the check-in experience. The lobby is large and the environment is very good, especially the front desk service is super super super good!!!! YoYO check-in is fast, the room is fully equipped, and the bed is very comfortable, which is very good!
ゲゲストThe lobby was fancy and clean, and the front desk staff were friendly, even though they didn't speak any English Check-in as a foreign was hassle-free. The breakfast buffet was typical Chinese hotel breakfast food, just normal, but lacking in fresh fruit. It's close enough to the Mountain Scenic area to walk. I have two complaints, though. I had a windowless room, and it smelled awful inside, and the ventilation fan didn't help get rid of the smell. Also, the shower door wouldn't close all the way, so it left a huge puddle on the bathroom floor every time I took a shower. It was uncomfortable taking a shower while trying to hold the door shut as much as possible, too. The room was clean, when I checked in, though, and cleaned daily. I could hear some noise from guests in other rooms, like loud talking and toilets flushing. It would definitely be better if I had gotten a room with windows, to help get that smell out. It's easy to walk along the river from this hotel's location, though.