This hotel is very clean and all the woman receptionist very polite and helpful. Very happy with the service from them. The 2 man night staff were not helpful. I didn’t understand why I can’t order drink for our room and pay end of the stay. We even received letter in the morning that was outside the room not in envelope which everyone can read I didn’t like at all , reason been dater protection with don’t forget to pay for our order which we did straight away and had my full name on it.We stayed for 3 night so what was such a problem for those 2 night shift man. Otherwise all our stay was perfect. Thank u
Checking in could have been quicker if staff were able to get guests' details from their systems, rather than guests having to hand write them, however having two receptionists helped matters. The facilities really put the likes of Premier Inn to shame which generally charges the same or more with breakfast not included. The food was enjoyable but would benefit from clear allergen information and more plant-based options
Location is good if you want to go to the resort. We were using the hotel to attend a family funeral
Car parking can be difficult and we parked at a sister hotel 10 minutes walk away.
Room was too small and needs updating. Old tea bag left in kettle. Some black mould in bathroom.
The breakfast was good, although portion size was small.
Overall - good value but better hotels locally at small additional cost
The staff were so friendly and breakfast well-organised. It’s the only one where we’ve been able to take our dog in. The hotel is located well for Exeter, Dartmoor and the seaside.
Money we'll spent
Perfect location and on point with cleanliness
Feet away from beach and plenty of activities .
Will be staying at Abbey sands Hotel in the future.
Excellent service from the lovely gentleman at reception. He was welcoming and informative. Room was clean with everything we needed and well serviced. We had a cocktail in the bar before we went to bed and it was perfect!
Would stay again definitely 😄
We are a family of 6. Booked 2 rooms. We were amazed by the huge family room and the big toilet.
Cleanliness was excellent. The staff was friendly.
Thank you for making our stay a wonderful experience.
Highly recommended.
Love from Singapore!
ゲゲストThe hotel itself was nice; can’t fault it. Our room however, had a weird, stale smell and was off-putting, with no way to ventilate the room by opening the windows, as you cannot open them - A/C is not a natural ventilation.
Bed was comfortable, slept perfectly fine, just not nice waking up with the smell, as mentioned before.
Breakfast was good, although I’ve had better.
ゲゲストChecking in could have been quicker if staff were able to get guests' details from their systems, rather than guests having to hand write them, however having two receptionists helped matters. The facilities really put the likes of Premier Inn to shame which generally charges the same or more with breakfast not included. The food was enjoyable but would benefit from clear allergen information and more plant-based options
ゲゲストAccommodation was excellent, clean and basic beds were comfortable, evening meal was good value and service was great, breakfast was great,a good choice of cooked and continental breakfast
GGarfield WrightThe stay was pleasant, the room was basic but clean missed not having a bath and just a shower missed simple things like a hair dryer in the room although when requested at the reception I was given one and lack of choice of coffee and tea in the room.
It was very nice that there was no noise at night and meant a decent night's sleep.
Breakfast was acceptable, but you have to get there early when it comes out hot from the kitchen, or it is all cold from spending to long under the hot plates. The only big downside is it's a good 30mns walk from the town centre although buses seem to run outside the hotel but there is a good-sized car park if you drive.
The room was small but fine for just my 2 nights stay and acceptable. I'm not sure the room size, lack of luxuries and breakfeast beng hit and miss would make it comfortable for a longer stay.
ゲゲストIt was perfect for what we needed for the night, and the ladies at the welcome desk were absolutely lovely! Very cheap and cheerful, fairly close to Exeter city centre but it's not within walking distance. However the room was very cold and the heating didn't seem to kick in at all even with the radiator turned right up, I was shivering! I should have asked for extra blankets.
ゲゲストThe Palace Hotel was a delight to stay at. The rooms were warm, comfortable and clean. The staff were lovely and we were surprised to have evening entertainment. We went on a budget and were delighted with the hotel.
Only thing to add was the bathroom was a bit dated and could do with a new set, I understand having orgional features is nice, however, I think new would be better.
Also we were told breakfast would be £9.00 each on arrival, but when we went to pay it what a whopping £27.00 for a full English (1 of each item) amd some avocado and boiled egg on toast... of course we could have the continental... but it did make us cough a bit!! The service was great though.
Overall great stay would recommend and return.